bevits's profile

Regular Visitor

 • 

4 Messages

Sat, May 2, 2020 4:00 PM

Closed

Xfinity stream on Roku not working

The Stream was working well till 2 days ago.

Yesterday it stopped working and would just give an error saying "Something went wrong. Please try again later"

 

I tried everything in the forums.

Restarted device.

Restarted modem.

Removed app, restarted device and modem, reinstalled app.

Hard reset the roku, restarted device and modem, reinstalled app.

 

Last option at least gets me to the 6 digit code to authorize the device. That succeeds on the Xfinity website, but the app gives me different errors:

1) Error createDrmSession.TVAPP-00100

2) Error getAuthenticationRequest.TVAPP-00100 

 

Still no go.

Any pointers?

 

Thanks!

Accepted Solution

Regular Visitor

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3 Messages

2 y ago

Hello @bevits 

 

I took a look at your issue and was able to see where you were experiencing errors due to some long response times of services on our end. Those long response time should no longer be occuring. Please give the app a try now and let us know if you have any other issues.

 

Thanks

Visitor

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2 Messages

It’s still not working here in Colorado 

Rustyben

Expert

 • 

24.1K Messages

2 y ago


@bevits wrote:

The Stream was working well till 2 days ago.

Yesterday it stopped working and would just give an error saying "Something went wrong. Please try again later"

 

I tried everything in the forums.

Restarted device.

Restarted modem.

Removed app, restarted device and modem, reinstalled app.

Hard reset the roku, restarted device and modem, reinstalled app.

 

Last option at least gets me to the 6 digit code to authorize the device. That succeeds on the Xfinity website, but the app gives me different errors:

1) Error createDrmSession.TVAPP-00100

2) Error getAuthenticationRequest.TVAPP-00100 

 

Still no go.

Any pointers?

 

Thanks!


do you have at least one installed and working X1 set top box in your home? does it play normally? did you try streaming on a smart phone/tablet?

Regular Visitor

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4 Messages

2 y ago

Yes, the Xfinity stream works on my smartphone. I do not have the set-top-box, so can't check there.

I also downloaded the CNN go app, the ESPN app, and a few others onto my Roku, and they work, using my Xfinity credentials.

 

Just the Xfinity Beta app that gives me trouble.

Official Employee

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24 Messages

2 y ago

Hello @bevits 

 

Super glad to hear that it is indeed working for you and thank you for the feedback. We will continue to work on our messaging and appreaciate your patience.

 

Thanks.

Visitor

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4 Messages

Tried everything, nothing what can be done please help

Regular Visitor

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4 Messages

2 y ago

Yup, seems to work now. So the problem was always at the comcast end. There has got to be a better way to communicate this. A better error message, something.

 

Thanks

Regular Visitor

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3 Messages

1 y ago

Same problem.

I tried chat, but it seems automated. Here’s the issue:

have an Xfinity DVR and wifi. Also have 6 Roku with the xfinity app that have all worked fine.

Do you have questions about the Xfinity Stream Beta app on Roku? I can help.
Stream App on Roku
Activate Stream App
Roku FAQ

one of the Roku will not connect to xfinity all of a sudden, it’s logged out. I login and get the 6 digit code, the iphone for authorization says success but the roku/xfinity says “something went wrong. Please try again later. Error -35.”

Ok, I think this link will help you find what you are looking for.
Open link

I have tried unplugging the roku to restart. No help. Tried erasing and downloading the xfinity app. No help. Doesn’t look like anything on my end I can do is going to help. I have tried to login for 3-4 days.

Do you have questions about the Xfinity Stream Beta app on Roku? I can help.
Stream App on Roku
Activate Stream App
Roku FAQ
my other Roku devices have recently asked for reauthorization, but they logged in fine. I don’t see anything else to do on my end and suspect it is being blocked by Comcast.

Ok, I think this link will help you find what you are looking for.
Open link

That doesn’t address my problem.

I'm having trouble following our conversation. Please type a message and follow the prompts presented.

New Poster

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2 Messages

1 y ago

I had exactly the same issue when we got home from a trip on September 8th, I have tried multiple things to try to address:

- uninstall then reinstall

- reboot Comcast gateway/router

Unplug the tv and plug it back in

 

Nothing has resolved.

 

Rustyben

Expert

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24.1K Messages

1 y ago

with at least one x1 set top box installed and working on an x1 account can have up to 5 simultaneous streams at one time. you will need anohter set top box instead of a roku since you are at the 5 device limit (at the same time).

New Poster

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2 Messages

1 y ago

My Roku television is the only device that is actively streaming when I get this error, so not sure that your suggestion makes sense to me.

Regular Visitor

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3 Messages

1 y ago

I understand from the post that you believe it is not working since I am at the 5 unit max.  I thought I'd read elsewhere on troubleshooting this last week on the xfinity website that the limit was an incredibly high 45 Roku connections to the Xfinity app.

 

When I get this login error, I am not streaming actively to 5 or more other Roku.  I have tried it with none of the other Rokus actively streaming content.  No change in login behavior.

 

It's odd if the limit is only 5 as this Roku unit ran the Xfinity app while 6 others on my home network were also working for 3 years.  I activated them all around the same time.  

 

I had a total of 7 Roku in the house until last month and now 6.  5 are running Xfinity app in my home now.   I sent my daughter to college with one of the Roku 5 weeks ago, so actually I have one less in the house than previous.

 

Maybe Comcast started enforcing the limit of 5 Roku connections relatively recently and I didn't notice it on the units that get used frequently.

 

The unit in question is in a guest room and is very rarely used.  I will just put up with the limitation.  I was just hoping it was an issue on Comcast's part in sigh in/authorization as the authorization process seems to work fine until I get the error code -35.

 

Guests can still use Netflix, Amazon Prime, and all the other various channels on Roku.

 

 

Rustyben

Expert

 • 

24.1K Messages

1 y ago


@jcgraff wrote:

I understand from the post that you believe it is not working since I am at the 5 unit max.  I thought I'd read elsewhere on troubleshooting this last week on the xfinity website that the limit was an incredibly high 45 Roku connections to the Xfinity app.

 

When I get this login error, I am not streaming actively to 5 or more other Roku.  I have tried it with none of the other Rokus actively streaming content.  No change in login behavior.

 

It's odd if the limit is only 5 as this Roku unit ran the Xfinity app while 6 others on my home network were also working for 3 years.  I activated them all around the same time.  

 

I had a total of 7 Roku in the house until last month and now 6.  5 are running Xfinity app in my home now.   I sent my daughter to college with one of the Roku 5 weeks ago, so actually I have one less in the house than previous.

 

Maybe Comcast started enforcing the limit of 5 Roku connections relatively recently and I didn't notice it on the units that get used frequently.

 

The unit in question is in a guest room and is very rarely used.  I will just put up with the limitation.  I was just hoping it was an issue on Comcast's part in sigh in/authorization as the authorization process seems to work fine until I get the error code -35.

 

Guests can still use Netflix, Amazon Prime, and all the other various channels on Roku.


as you stated the number of activated streaming devices on your account can be quite high and as you said the key is simultaneous (that includes smart devices, pc/laptops, roku devices). smart TVs are smart devices. if the device has exited the Xfinity menu the device is no longer using streaming. note that PCs can tie up a stream slot if not exited properly (closing the stream on the web page prior to closing the tab. If an X1 device is streaming (for example a cloud DVR recording) it can count as one of the simultaneous streams. on a smart phone there is a menu to 'manage' stream devices that only lists the current devices streaming on your account at that moment.

New Poster

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1 Message

1 y ago

I got help for comcast johnathon thank you so much what you have to do is 

1. highlight app hit * then scroll to remove channel 

2. Un plug decvice for about 5 finutes 

3. plug device back in and app will have reset no just been removed 

4, It should begin again and ask you to sign in 

THANK YOU COMCAST JOHNATHON MINE HASNT WORKED FOR OVER SIX MONTHS YAAAAA!

 

 

New Poster

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3 Messages

1 y ago

Hi @xtvoffshore

I am having the exact same problem as described above (TVAPP-00100 on Roku Express). It stopped working one day, and noone from xfinity has been able to solve it yet. I have 3 different Rokus and they are all facing the same problem for the last month.

The xfinity technician that spent an hour at my house tried everything, including replacing the modem. He saw your answer and agrees it is some sort of authentication/verification-related error on the backend, but he couldn’t get anyone to identify nor fix it.

Any suggestions?

Tks!

New Poster

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3 Messages

1 y ago

Hi @ComcastRicah,

I am having th same problem here and not making any progress. The Comcast technician that came to my house was very knowledgeable and concluded the problem wacon the xfinity side, but couldn’t get anyone to find the issue nor fix it.

Anything you can check on your end?

Tks!
XfinityAmir

Official Employee

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6.6K Messages

10 m ago

Hi Gudiao, I know it's been some time since you created this post. I wanted to follow up with you to see if you were still having issues accessing your Stream app on your Roku equipment. For further assistance please reach back out to me here or send a private message. 

Visitor

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4 Messages

@ComcastAmir I’m having the same issues, tried everything, talked to xfinty techs and all, even chatted with roku, how do you resolve this issue

Official Employee

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485 Messages

Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

I have the same issue.  No help from Xfinity support.

Official Employee

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312 Messages

Welcome to our forum, @user_82477c! Since this thread is over a year old it is being closed. Please create your own post on our forum page so the community can help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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