Xfinity stream on new Samsung SDI-0001 error

Hi. I just bought a new Samsung smart tv. All apps like Netflix, Apple TV, etc. downloaded without issue. However, Xfinity stream is giving me a problem. From the beginning, it gave me error SDI – 0001

the app downloads and installs but when you try to use it, it gives this error code every time. I have looked all over the Internet and on these forums as well and have tried just about every method I’ve been able to find. I’ve done a hard restart on the TV. I have reset the Smart hub, I have reset the router, I have deleted the app. Forget the network get back on the network and reinstall the app, I have connected the TV to the hotspot on my phone to roll out any home Wi-Fi settings issues, I am really at a loss for what to do.

Can someone please help!?!

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XfinityJeniece

Official Employee

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3.4K Messages

3 days ago

Hey there, @user_j3gxqs, thanks for reaching out through Xfinity Forums regarding the Xfinity Stream app on your new Samsung! I would be happy to help with troubleshooting. Is that the only device you are having issues with?

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user_j3gxqs

Visitor

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3 Messages

Yes! We have other Roku tvs on xfinity stream on our Wi-Fi with no issues

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3 days ago

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user_j3gxqs

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3 Messages

hi, yes, this is the only one we are having issues with. We have multiple Roku devices on our Wi-Fi without issue

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3 days ago

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XfinityRay

Official Employee

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3.1K Messages

Thank you for letting us know, user_j3gxqs. We appreciate all the troubleshooting steps you tried. You have done a great job of trying to resolve this! Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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3 days ago

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Xfinity Stream App

user_j3gxqs

Xfinity stream on new Samsung SDI-0001 error

XfinityJeniece

user_j3gxqs

user_j3gxqs

XfinityRay

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