U

Visitor

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1 Message

Wednesday, October 26th, 2022 11:26 PM

Xfinity stream not working

I have installed in 3 tvs. 2 rokus and 1 lg. Nothing works.  Sometimes in the roku it works but it takes a long time to load and when it does it will stop and reload over and over.

On the lg you click in the app and it starts, it wants to load but it doesn't.  It started yesterday the 26th late in the afternoon. But today, it doesn't work at all. I don't know what to do. 

XfinityJorge

Official Employee

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605 Messages

3 months ago

Hello @user_21cfd4 thank you so much for contacting our Xfinity Support Team over our Forums. You came to the right place for help and our team is happy to help you complete your installation. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

Visitor

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2 Messages

3 months ago

Xfinity will stream via Xfinity Streaming App or browser when connected to iOS mobile (cellular but not wi-fi).  When at home using Roku, Apple TV, or LG TV streaming will not work.  On any computer using ANY browser and going to www.xfinity.com/stream it will not work.  However, connecting to ANY OTHER streaming source it works fine (Apple, Netflix, Amazon Prime, HULU, etc.). This has been going on for more than a month.  6 calls to customer service and no one knows what to do.

Official Employee

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228 Messages

@user_1e4b83 I apologize for the issues you've encountered with Xfinity stream.

 

Basic troubleshooting:

 

Have you already tried restarting your iPad or iPhone. Make sure your iPad or iPhone is connected to a Wi-Fi or cellular data of your choice.

 

Check if there's an update available for the Xfinity Stream app.

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Visitor

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2 Messages

2 months ago

I was watching the Lions game but missed the ending, thanks Xfinity! Rebooted 5 times, uninstalled and re-installed app, keep getting messages there are no channels, I'll be [Edited: "Language"] If I miss the biggest game of the year Mich Vs OSU!

(edited)

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