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user_99a03f
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3 Messages

Thursday, April 7th, 2022 1:01 AM

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xfinity stream - not working on smart tv

My xfinity stream app on my smart tv has suddenly stopped working.  All other xfinity services are working fine.  The xfinity stream app on the smart tv is connected over my home wifi and has been working fine for months (and continues to work fine with other apps like netflix).  When I try to open the xfinity app is says that in cannot connect because it is not on the home network - but it is on the home network and has never moved!  Deleting and re-installing the app hasn't helped.

Calls to xfinity support have not identified or resolved the issue.

Question

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Updated 

3 years ago

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XfinityJorge

Official Employee

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1.7K Messages

3 years ago

Greetings @user_99a03f thanks for contacting our Xfinity Support Team over our Forums. I am sorry to hear that you are having issues with your Xfinity Stream app and we are here to help. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

0

user_99a03f

Visitor

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3 Messages

3 years ago

The case was escalated to the Xfinity Engineering team and they were able to resolve it without any involvement from me 😁  There were some back-end issues that they were able to solve.  All good now 👍

3

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user_43895d

Visitor

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9 Messages

@user_99a03f​ Xfinity stream is still not working on my smart tv

3 years ago

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user_43895d

Visitor

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9 Messages

@user_99a03f​ It is NOT all good now. Xfinity streaming is still not working on my smart tv

3 years ago

0

CCChristopher

Problem Solver

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577 Messages

@user_99a03f Thank you for reaching back out with the update, and oh wonderful! I am so glad we were able to get the issue resolved in your case. Please do not hesitate to reach back out to us here with any other questions or concerns you may have. We are here 24/7 and always more than happy to help in any way we can! I hope you have a safe and happy rest of your weekend, and Happy Easter!

I no longer work for Comcast. 

3 years ago

0

user_43895d

Visitor

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9 Messages

3 years ago

Anybody at xfinity willing to help?

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user_08f258

Visitor

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1 Message

3 years ago

I’m having the exact issue 

1

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XfinityThomasC

Official Employee

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2K Messages

Hello, @user_08f258 and user_43895d thank you! I really appreciate you being a member of the Comcast Family! Our team can help with the Stream app issues.Could you please send our team a direct message with your full name and full address? To send a "Peer to peer" ("Private") message:

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
I am an Official Xfinity Employee.
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3 years ago

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