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user_6ba5d2
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2 Messages

Thursday, October 7th, 2021 3:16 AM

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Xfinity stream not casting

Trying to cast from my iPhone to my tv, My app says casting to my device, and my device or tv says Xfinity stream ready to cast, but nothing happens.  All other apps work fine.

Question

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Updated 

4 years ago

31.6K

167

user_6f07e1

Contributor

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30 Messages

4 years ago

Mine has stopped streaming one day ago, a bummer! I have submitted a help ticket. They said they’re working it but didn’t give me fix date. I really miss the Xfinity streaming app/casting service. I mainly use it for my high-mounted TV that I didn’t want to install a box for. I hope they get this fixed soonest! 

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Guest31

New Poster

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8 Messages

4 years ago

Mine hasn’t been working for weeks. Funny thing though, yesterday, Xfinity had no problem taking the money for the bill. Another funny thing happened, also. Yesterday, solicitors from Verizon stopped by the house, and we are officially switching service providers. [Edit: Language], Comcast!

(edited)

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XfinityRaul

Official Employee

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1.9K Messages

Hello, @user_d20efe. We would hate to lose you as a customer. I would love the opportunity to help troubleshoot this streaming issue you're experiencing.

 

In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_8da327

Visitor

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1 Message

4 years ago

I am having the same issue. This needs to be fixed. Im already looking to find a new provider.

1

CCSean1

New Problem Solver

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318 Messages

Hello @user_8da327, thank you for taking the time to reach out to us on the forums. We would hate to lose you as a customer as we highly value your business. This is never the experience we want you to have with your service, and we would love the opportunity to help.

 

Can you please send us a private message with your first and last name and address so we can help?

I no longer work for Comcast.

4 years ago

0

user_7d41a3

Visitor

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4 Messages

4 years ago

This [Edit: Language]. I’m really thinking of switching my cable service to DirectTV.

(edited)

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user_0aaa33

Visitor

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1 Message

4 years ago

Unfortunately, I am now having the problem that many of you are having.   The app does not cast from our iPhone, iPad or Samsung Galaxy …..looks like it does from the device but the TV says “Ready to Cast”.  This is very frustrating.  Worked with an agent on the phone to try multiple fixes only to have her place a ticket for elevating the issue.  Got a Text an hour later saying “Our processes have completed and your Xfinity service should be restored.  Please reply Y to confirm that your service is restored or N to connect with an agent when you are available for assistance. Txt Help or Stop. Msg&DataRatesMayApply”.  Texted “N” to be routed back to the phone number to go through a phone tree to be instructed to call back during business hours.  Why aren’t the hours listed on the auto text??  Tried again to send “N” and it wanted to start anew only to call the number and hear call during regular business hours.  Had to search online for their hours.  SO FRUSTRATING!!!

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user_769851

Visitor

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4 Messages

@user_0aaa33 

Same thing with me. Spent an hour with the tech. Same process. Same results. Poor tech support. They are clueless to the fix. Time to look for another company. 

4 years ago

user_6f07e1

Contributor

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30 Messages

…exactly the same for me! Thanks! 

4 years ago

0

CCJodie

Problem Solver

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1.3K Messages

@user_0aaa33 Hi there! Very sorry about this! There have been some known issues with the Stream app and casting to a tv.

Please select the chat icon in the top right-hand corner. Then search for Xfinity Support. Please make sure to provide your full name and service address.

I no longer work for Comcast.

4 years ago

0

user_b8144c

Visitor

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1 Message

4 years ago

Yep…having the same problems and tried everything…rebooting…updating..and nothing!

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user_aa216f

Visitor

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1 Message

4 years ago

Same!!!! For over a week!

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user_f54fb3

Visitor

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4 Messages

4 years ago

Hey Comcast...how about just rolling back the Stream App update so we can watch TV while you figure out what you [Edit: Language] up??

(edited)

1

XfinitySheila

Official Employee

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1.1K Messages

 

 

Hey there! I'd love to help.  Please send me a private message with your name and address to get started.

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_b4e388

Visitor

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1 Message

4 years ago

So I'm paying for something that doesn't actually do what it's supposed to do. My bank account still works and I'm sure my monthly fee is still being taken out of there. C'mon, this is silly, you've been "working" on this for over a week with no resolution, really!!!. Refund, rebate, retry "ready to cast" more like ready to quit this nonsense. 

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user_dd19ef

Visitor

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2 Messages

4 years ago

Any solutions yet? still having same problem. 

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user_dd19ef

Visitor

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2 Messages

4 years ago

Any solutions yet??? Still having problems! Cant find solution

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CC_Tony

Retired Employee

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1.4K Messages

We’re aware of an issue affecting some customers’ ability to use Xfinity Stream with Chromecast. Please know that this is not an issue with our network; our network is functioning properly at this time. But there is a technical issue with the service provider which they expect to resolve this coming Monday. We’re monitoring the situation and appreciate your understanding.

4 years ago

0

user_bb8748

Visitor

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3 Messages

4 years ago

Come on Comcast. GET IT TOGETHER!! For these rates you can do better!!! 

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mlarkins

New Poster

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6 Messages

4 years ago

I noticed today my Gen 3 Chromecast device works with app while my Gen 2 will not. Hope this helps.

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user_769851

Visitor

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4 Messages

@mlarkins 

I have a 3rd Gen and it does not work. 

4 years ago

0

user_76139c

Visitor

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2 Messages

My gen 2 works, but my gen 1 and 3 don't. Doesn't seem to be any rhyme or reason!

4 years ago

0

user_cbca92

Visitor

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2 Messages

4 years ago

I am having no success with casting xfinity stream to my Vizio TV.  The last time I was able to cast was 10/12/21.   This new issue has been happening since attempting to cast on 10/18/21.  I have rebooted my TV, logged out and back in to the phone app, rebooted phone, cleared cache in the Stream app. 

Xfinity Stream app allows me to select the TV to cast to, and then the program I want to cast, but it just stays on the message 'Casting to TV' with the cycling '3 ellipses' like it's trying to connect.  TV screen shows black screen with "Xfinity Stream" and 'Ready to Cast'. 

BTW, Not using Chromecast since the Vizio TV has built in smartcast.

(edited)

5

user_bb8748

Visitor

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3 Messages

@user_cbca92 My story EXACTLY.  No luck here either. Wonder how much of a deduction we will see on our cable bills for the inconvenience. 🤔🤣🤬

4 years ago

0

user_7d41a3

Visitor

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4 Messages

@user_bb8748 Zero percent..lol

4 years ago

0

XfinityThomasC

Official Employee

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2.5K Messages

We are aware of the mirroring/casting Xfinity Stream with Chromecast. Please know that this is not an issue with our network; our network is functioning properly at this time. But there is a technical issue with the service provider which they expect to resolve this coming Monday. We’re monitoring the situation and appreciate your understanding. Xfinity Stream is a courtesy service and does not incur a charge for Xfinity TV subscribers. Customers will be updated if there is any compensation offered once this issue is resolved. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

CCAnna

Problem Solver

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874 Messages

Thank you for reaching out @user_cbca92. I understand you are having troubles using SmartCast on your Vizio TV. I can certainly understand the frustration this has caused yourself and others. SmartCast utilizes both Chromecast and Apple Airplay technology. We are aware of the issue customers are experiencing and will continue to monitor the situation. I promise we will provide updates as we receive them. Thank you for being patient and understanding.  

I no longer work for Comcast.

4 years ago

0

user_4ab946

Visitor

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5 Messages

@XfinityThomasC I don't see this functionality as a "courtesy service".  I as I see it, the functionality allows me to use the service that I am paying for.  W/O this functionality I don't need the TV service because I am often not in my home location.  The natural outcome of not supporting the service is that I won't need to subscribe to TV.  Given the number of people on this chat I'm guessing that many would see it the same way which means that Xfinity could take a financial hit w/o the service.  This is probably a key bit of feedback for Xfinity management along with the fact that while this issue has occurred I have switched to other streaming services.  The managers will know that people are creatures of habit so if we form the habit of using a different service we'll realize we no longer need this one.  So, this means it should be considered a core service, not a "courtesy service" in my opinion.

4 years ago

0

user_a533df

Visitor

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1 Message

4 years ago

Has a resolution been found? I started having issues yesterday and still can’t get it to work.

1

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user_6f5d93

Visitor

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10 Messages

@user_a533df   

Not here, it was just my google home now its my TVs. got an error code on xfinity app when trying to cast now as well. 

4 years ago

0

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