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user_r4ts6g
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09/07/2026 1:41 PM

Xfinity stream freezes on Samsung UN65NU6950

Xfinity stream always freezes.on this Samsung TV model 65NU6950.

It is not the wifi because other, cheaper, TV located further away from the modem always woek flawlessly. I would appreciate any suggestions including to know what tV would work or not when buying a new one.

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14 days ago

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XfinityAirelle

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3.6K Messages

26 days ago

 

 

Hi there! Since the Xfinity Stream app works normally on another TV in your home, this does make the app or software on the Samsung UN65NU6950 the more likely issue. That model is from 2018 and is still supported as long as it has the required Samsung software version.

 

Before replacing the TV, go to Settings, Support, Software Update, then select Update Now. After the update, hold the power button on the Samsung remote until the TV turns off and restarts. Then delete and reinstall the Xfinity Stream app and sign back in.

 

If it continues freezing, using a supported Roku, Fire TV, Apple TV, or Xumo Stream Box would be a much less expensive option than replacing the television and would bypass the older Samsung hardware. Can you also let us know whether it freezes during live TV, recordings, On Demand programming, or all three?

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user_r4ts6g

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Hello, thank you for the suggestion. The tv firmware was updated automatically. The one night i tested recorded material worked fine for a while. The next day everything froze.BTW on other streaming services such as Netflix, HULU, YouTube, HBO Max they All worked flawlesly and there was a recent time that I was able to cast from the phone to the TV the xfinity stream output succesfully using a Chromecast stick. Now the Xfinity stream logo comes up and that is all. Very frustrating.

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16 days ago

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XfinityLinda

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@user_r4ts6g Here's an article: https://www.xfinity.com/support/articles/xfinity-tv-app-requirements with the minimum requirements for the Xfinity Stream app. I hope it helps you to ensure all devices are compatible.

(edited)

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14 days ago

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