Frequent Visitor
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18 Messages
Xfinity Stream does not display scheduled recordings properly
I've noticed that even though I have cancelled a scheduled recording via the X1, the Stream app still shows that the recording is scheduled.
Is there a fix or work-around for this?
Responses
ComcastStream
Official Employee
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196 Messages
1 y ago
Hi @ThomTrezza, thank you for reaching out to us on Xfinity Forum. We filed a ticket for this issue and we hope to fix it in an upcoming release. In the meantime, please retry recording cancellation for a few times until your request goes through.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
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ThomTrezza
Frequent Visitor
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18 Messages
1 y ago
Hi @ThomTrezza, thank you for reaching out to us on Xfinity Forum. We filed a ticket for this issue and we hope to fix it in an upcoming release. In the meantime, please retry recording cancellation for a few times until your request goes through.
This has been going on for months. It is not a recent experience. This is just the first time that I took the time to write about it.
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ComcastStream
Official Employee
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196 Messages
1 y ago
Hi @ThomTrezza are you still experiencing this issue? Have you tried to manage your recordings directly from Stream app?
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
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0