ThomTrezza's profile

Frequent Visitor

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18 Messages

Tue, Jun 2, 2020 10:00 AM

Xfinity Stream does not display scheduled recordings properly

I've noticed that even though I have cancelled a scheduled recording via the X1, the Stream app still shows that the recording is scheduled.  

 

Is there a fix or work-around for this?

Responses

Official Employee

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196 Messages

1 y ago

Hi @ThomTrezza, thank you for reaching out to us on Xfinity Forum. We filed a ticket for this issue and we hope to fix it in an upcoming release. In the meantime, please retry recording cancellation for a few times until your request goes through.

ThomTrezza

Frequent Visitor

 • 

18 Messages

1 y ago

Hi @ThomTrezza, thank you for reaching out to us on Xfinity Forum. We filed a ticket for this issue and we hope to fix it in an upcoming release. In the meantime, please retry recording cancellation for a few times until your request goes through.

 

This has been going on for months.  It is not a recent experience.  This is just the first time that I took the time to write about it.

Official Employee

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196 Messages

1 y ago

Hi @ThomTrezza are you still experiencing this issue? Have you tried to manage your recordings directly from Stream app?

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