About ThomTrezza

I have been having the same problem for a few days now.  When I called support, the auto-reponse sugested that I let it do a system refresh, because it saw 2 errors on my X1.  After the refresh, it worked.  We'll see for how long.   Note that I was NOT told that it was a known problem! ... View more

@Biggen12 wrote: Two issues lately with Netflix:   1. Exiting Netflix brings you to a black screen sometimes. You have to change the channel to actually get back to seeing anything.   2. Not all shows on Netflix are playing. They buffer to 24% and then nothing happens. Doesn’t happen with all shows. Sometimes i can watch an episode of a show fine but another episode in the SAME show fails to load. Internet/LAN is fine. 100Mbps down and I’m a network engineer so I have a handle on what I’m doing.   Using the 4K X1 box.  I’d say all this started happening recently with the Netflix UI change. I have had  the problem that you describe in #1 for a while now.  I posted it to this forum.  I have an Arris XG1V3; the issue has survived at least two DVR software releases and I had it on the old Netflix UI and now on the newer one ... View more

@ghoofie wrote: Whenever I use the Netflix app from my DVR, when the program starts, I have audio but no video.  So, I exit Netflix, start it up again, and this time it works. This is not sometimes, it's EVERYTIME.  I try using Netflix with Apple TV box and with my Blu-Ray player, no issues.   I had this issue too.   I reported it to Netflix and it was gone the next day! ... View more

@jkozlow3 wrote: @cldlhd wrote: So I looked thru the thread but if the reason is there I missed it: Why is Netflix picture quality worse on the X1 app compared to my PS3? On the plus side according to my receiver it's Dolby Digital Plus whie the PS3 just says Dolby Digital . My X1 box and my ps3 are both routed thru my Yamaha Aventage RX-A730 then to the same TV via the same HDMI cable. Obviously the signal comes through the same line running to the house then it splits with the internet feed going to my Arris 822 telephony modem then to my Asus RT-AC88U router then hardwired via cat6 to the ps3. The signal to my X1 box is good (downstream received power 5.9 dbmv, snr is 44.1, upstream power 41.3 ) so is it down to the box or the app. I'm not saying the picture is bad just not as sharp. I assume you want the power to the box close to zero. Back when I wasn't aware of this I bought a couple PPC evo and Commscope amps/ lossless splitters.     Yeah, Netflix picture quality on the X1 box is definitely much softer/less sharp than on the Apple TV or Roku (I have multiple devices that can play Netflix).  It's sad that this is what Comcast rolled out.  Netflix PQ should be equal across all devices, but it's definitely not as good on the X1. I can't speak to Apple or Roku, but the Netflix PQ on X1 in my house is excellent.  It is as good as Netflix PQ is from my smart TV or Blu Ray Home theater.  Based on comments in this thread, I switched back and forth among all 3 platforms and couldn't see a difference. Perhaps its a Comcast thing based on signal quality at your house or in your neighborhood. ... View more