1 Message

Friday, April 22nd, 2022 12:45 PM


xfinity stream beta

I’ve been able to use the app on my multiple TVs, even as early as yesterday morning. In the afternoon, 2 of my 3 TVs keep giving me the ‘you can only access stream on your in-home wifi’. I am on my in home wifi. I tried closing the app, signing out and back in, and still no luck. I’m afraid to sign out of the app on the 1 TV it’s still working on. What’s going on?! (Error: TVAPP-00101)

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Official Employee


1.4K Messages

2 years ago

Hello there @user_af4cff!  Thank you so much for taking the time to reach out to Xfinity Support with Digital Care here on our Community Forum.  We are so glad to hear from you and happy to help with this issue.  No worries!  You have reached out to a team of experts, and we are going to get you back up and running in no time.  So that we can get started, please feel free to shoot us a private message with your full name and address so that we can access your account and get started.  


To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://comca.st/37GAMng 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

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