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Visitor

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7 Messages

Tue, Nov 16, 2021 3:13 AM

Closed

xfinity stream beta will not authorize on my Roku TV

I was watching the app on my roku tv this morning, no problems. But this afternoon, I selected it, and I there was a "Say Hello to Xfinity TV" sign in screen. I've tried to sign in multiple times. I enter the code on my computer and I get "Success! Your screen should refresh soon." The TV say it is access or something like that, then it goes right back to the sign in screen. There are no Error Codes. 

Roku TV 8406X

Philips Model 40PFL4662/F7

Software version 10.5.0 Build 4201-66

Connection Type Wireless

Signal Strength Excellent

What I have done so far...

Reset the modem (several times)

Rebooted the Router (several times)

Uninstall the Xfinity App

Factory Reset my TV

Unplugged everything, Waited 30 minutes.

Unlinked my TV from Roku

Relinked to Roku

Installed Xfinity App

Tried to authorized so many times I've lost count every time with the same results.

I spoke to 3 different technicians at Xfinity.  

The first on told me that Philips TV are not supported.

The second one told me it would be fixed in an hour and I'd get a text when it was done.

The third one told me to buy a roku stick, that the problem is not with the app.

Unhappy. 

Visitor

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1 Message

8 m ago

I'm having the same issue seemingly on my TV's with Roku built into it. I was watching until around 7:30pm when I was randomly kicked out and was asked to Sign In again. My external Roku devices work fine. I've tried deleting the app, reinstalling the app, resetting my internet connection, and a master reset. Nothing works. The issue is definitely specific to Xfinity and not Roku because all other apps work as normal.

Visitor

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1 Message

8 m ago

I am having the same issue!!

Visitor

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1 Message

8 m ago

Same issue, how is it possible this has gone on so long with no fix???

Official Employee

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269 Messages

Hello, @user_41b294, and thank you for contributing to this post. We understand how important it is for the Stream app to work on a Roku TV, and how many of our valuable customers are using this option these days. Rest assured, this is the right place for help.

 

I see there are a few in this thread who have completed troubleshooting so far. Have you tried anything similar? If so, please let us know what you tried, and the results. If not, we'd love to assist you with getting this diagnosed and resolved. Because troubleshooting can be different based on the model of Roku you have, would you be willing to send us a private message with your full name and address?

 

To send a "Peer to peer" ("Private") message:

Click "Sign in" if necessary

-Click the "Peer to peer chat" icon

-Click the "New message" (pencil and paper) icon

-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line

-Type your message in the text area near the bottom of the window

-Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

8 m ago

Xfinity I also have this same issue! For the love of all things good just give us the ability to login with our username and password since the web authorization isn't working! We are paying so much money for service that is so subpar!

(edited)

Official Employee

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615 Messages

Hi there @dzigns, thank you for your post and sharing your experience with us. I know how frustrating it is when services are not working correctly. Please rest assure you've come to the right place! Have you gone through the same troubleshooting steps as the original post? What have been those results?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

8 m ago

I am having the exact same issue as well, everything working perfectly with Roku and TV except the xfinity streaming app. Problem has not been fixed yet. For now, xfinity rep saying they will have advanced tech team to look further into the issue, but I am not sure if they can get this fixed or not with the replies I see here.

Here is what I tried:

1. Request of resetting tv signal, reseting modem signal

2. Restart & reset modem, roku etc

3. Uninstall & reinstall xfinity steam app

4. Add new user to my account and try authorising with the new user account

Tech team suggested what I already tried. Technician even came and check, but they say it is software issue that they cannot work on. The store keeps blaming Roku issue.

I also contacted Roku just to make sure, they suggested some of the methods above. After all those failed, Roku explained they are an OS, if there is an issue with the app/channel, contact the channel developer is more useful as they have no control of xfinity app in this situation.

Please fix this soon!

(edited)

Visitor

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1 Message

8 m ago

I just started having a problem where it does not think my Roku or Fire TV sticks are connected to my local network.  So the Xfinity App does not work on Roku at all (Error 101) and on the Fire stick it shows only channels that are included with TV to GO.

This may have started when I had Comcast send me a new 4K UD box - not sure.  I can reconnect the old box but have not done that yet.  What a pain.

Since Comcast/Xfinity cannot seem to support their product, I will request that they cancel my service without any early out penalty as they have failed to perform.

Official Employee

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854 Messages

@user_799948

Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

8 m ago

Having the same issue after logging in on WiFi, LTE and desktop. Just keeps rerouting to the login home screen and no technicians can help that we’ve called. 

Official Employee

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587 Messages

Hi there and hello to you @user_6f767c!  Thanks so much for taking the time to reach out to Xfinity here on our Community Forum.  We are so glad to hear from you and want to assist in any way that we can to get you squared away!  Please feel free to shoot us a prinvate message with your full name and complete service address so that we can get started.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://comca.st/3FBauP7 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

7 m ago

I am having the same issue.  Very frustrating.

Official Employee

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345 Messages

Hello @user_5ec9ac! Thanks so much for taking a moment out of your day to leave a post on our community forum! I'm sorry to hear you're having issues with the Xfinity Stream App, but you have definitely come to the right place for assistance! If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you!

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

7 m ago

I’m having the same issue with my Roku on a Vizio TV 

Visitor

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1 Message

7 m ago

Any solution to this problem I have called advanced support all week and they tell me the same thing that they continue to work, I will definitely have to change service provider

Official Employee

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369 Messages

@user_d493fe I am sorry to hear that the Stream App has not been working for you.Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

Did you get any solutions? Ive been like this for over 2 months and nothing works for me!

XfinityAmir

Official Employee

 • 

6.9K Messages

Hi user_7cb65878, do you have the same issue while trying to use the app on another device? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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