SammyG812's profile

Regular Visitor

 • 

3 Messages

Fri, Jun 26, 2020 5:00 AM

Xfinity Stream Beta stopped working

I've had a Samsung smart tv for some time now with the Xfinity Stream Beta app installed and working fine.  All of a sudden, I've started receiving a notification that says "This device can only access Xfinity Stream on your in-home Xfinity network. Use the app on your smartphone...." Its been working flawlessly for months.

Responses

Regular Visitor

 • 

4 Messages

1 y ago

I tried this and it still gives me the same message.  Still doesn't recognize that I pay for the streaming service too.

Official Employee

 • 

839 Messages

1 y ago

We have teams working on the issue to fix it (it’s most likely us and not you, sorry). The workaround for now might be to go into the My Account Website and create a new user (viewer allows you to create instead of invite). https://www.xfinity.com/support/articles/adding-new-user-names-or-email-addresses
Make sure you’re selecting the correct linked account - the address with X1 service. Use the new credentials you created and try signing in with it and seeing if it lets you back on.

Regular Visitor

 • 

4 Messages

1 y ago

I only have one account.  I stream through a Roku Express--It worked for 1.5 years.

Regular Visitor

 • 

1 Message

1 y ago

Help!  How do I PM message you Jonathan for asstiance 

Official Employee

 • 

839 Messages

1 y ago

@MKB8 was that user added/invited to the linked account with X1? 

Official Employee

 • 

839 Messages

1 y ago

Also just so folks know, I did each out to @doncel24 🙂

Regular Visitor

 • 

4 Messages

1 y ago

TLDR: My Xfinity Stream Also won't STREAM! Need help @ComcastJonathan .

 

Hello - I am having the same issues as everyone else:

 

Xfinity Stream Beta stopped working - it gives a message of "You haven't purchased anything yet" (see attached picture).  I have a relatively new Samsung TV and the Xfinity Stream Beta service had been working for many months before I noticed the outage in June.

 

I've tried many times to uninstall app, power off TV for a few minutes, power off / restart Gateway and it doesn't help.  I only have one account and it is set as primary.  I have my own gateway, a Motorola product.  Xfinity Stream works find on my other devices - but I really only want to use it on my Samsung TV!!!Message when loading Xfinity Stream BetaMessage when loading Xfinity Stream Beta

 

Is there a resolution?  Please PM me @ComcastJonathan for next steps.  I'm not sure what to do next as it seems like this service will not work for me.

Regular Visitor

 • 

4 Messages

1 y ago

Hi! @ComcastJonathan  helped me to resolve the issue on my 2019 Samsung TV!

 

What I did to fix:

1) Full uninstall of Xfinity Stream Beta from the APPS -> Settings Gear Icon  (need to go into the APPS screen first instead of just 'removing' the Xfinity Stream Beta app from the main screen.

2) Unplug TV for a few minutes

3) Plug in TV

4) Reinstall Xfinity Stream Beta from APPS

 

When I re-installed Xfinity Stream Beta, the App took me through the re-activation process, including agreeing to the Terms of Service and getting the Authorization Code and entering it into http://xfinity.com/authorize.  This is how you know that the App was fully uninstalled and flushed from the TV cache.

 

I am curious if the latest update to this app, on June 1, 2020 is the root cause of the issue.  Maybe something bad in that version.

 

I hope this helps everyone.  Thanks again @ComcastJonathan 

Official Employee

 • 

839 Messages

1 y ago

No problem @brentb82, glad we could fix it so you can focus on what matters- enjoying our services!

 

For those that want some background, we had a lot of engineers on calls these last few days who got together around the issue and pushed some batch deprovisioning for accounts that we detected issues on (e.g. two residences, one with an X1 and HSD home, or a move/transfer where there was a disconnected account with a new connect), uninstalling also removes the token associated with the app and reauthorization.  

New Poster

 • 

2 Messages

1 y ago

One Case Cracked: I also had the problem with the Xfinity Stream app on a Sharp Roku TV that only gave me the Exit App or Sign Out options (not the "You have not purchased anything" screen). I have one account but with 4 associated email addresses. The contact number on email4 was the same as the one on the primary name, email1. This was not a 2FA number.

The Fix: I deleted the contact number for email4. I do not know if it was necessary, but I also deleted and reinstalled the app. Upon restarting the app, the terms and conditions screen came up and the app worked perfectly. As a bonus, Comcast acknowledged on my online account that my modem was connected (which it was but had slow download speeds) and my download speed increased to 240 Mbs. 

Pinging @ComcastJonathan 

Official Employee

 • 

839 Messages

1 y ago

@TechTool I'm not sure I'm tracking your explanation, can you better describe your setup? Did you have one account or was it linked across two different accounts/homes? 

 

Contact points can only be used once on one identity at a time, so I'm not sure how you had the same contact point on two identities.

New Poster

 • 

2 Messages

1 y ago

I am not sure how it was set up that way. I think you are correct @ComcastJohnathan that the system currently may not allow a single telephone number to be associated with two identities (email addresses) even on the same account, but apparently that was possible at some point. For example, a single account with email addresses for Mom, Dad, and a couple of kids might be tied to one address and phone number (at least before everyone had their own phone).

I have one account at one address with identies for 4 family members. Occasionally after a power outage, Comcast would not recognize that my modem was online (even though it was) and the Xfinity Stream app only gave me the Exit App or Sign Out options and implied I was not connected to my home WiFi. All other smart TV apps/channels worked. The TV is only connected via WiFi ... no hard wired cable ... although I do have cable service and an Xfinity box connected to another TV the house.

All I know is that after numerous fruitless calls to tech support and system reboots (modem, router, tv), deleting the phone number from the non-primary identity fixed everything.

I can no longer verify how the numbers were set up in each identity, but there was only one phone number. It may have been a contact number in one identity and a 2FA number in the other or possibly a contact number in both.

New Poster

 • 

1 Message

10 m ago

ComcastJonathan - I'm having the same issues with the xfinity stream app.  It worked great for a few months and then I upgraded my speed and router and now the app doesn't work on any of my TV's.  I've tried reinstalling teh app, but it doesn't help.  Can you please help me?

 

George.

Rustyben

Expert

 • 

24.1K Messages

10 m ago


@ghelmstetter wrote:

ComcastJonathan - I'm having the same issues with the xfinity stream app.  It worked great for a few months and then I upgraded my speed and router and now the app doesn't work on any of my TV's.  I've tried reinstalling teh app, but it doesn't help.  Can you please help me?

 

George.


did that upgrade include a new gateway/modem?

New Poster

 • 

1 Message

10 m ago

I am having same issue. Stuck on payment screen.

New to the Community?

Start Here