Xfinity Stream Beta stopped working

I tried this and it still gives me the same message.  Still doesn't recognize that I pay for the streaming service too.

I only have one account.  I stream through a Roku Express--It worked for 1.5 years.

Help!  How do I PM message you Jonathan for asstiance 

@MKB8 was that user added/invited to the linked account with X1? 

Also just so folks know, I did each out to @doncel24 🙂

TLDR: My Xfinity Stream Also won't STREAM! Need help @ComcastJonathan .

Hello - I am having the same issues as everyone else:

Xfinity Stream Beta stopped working - it gives a message of "You haven't purchased anything yet" (see attached picture).  I have a relatively new Samsung TV and the Xfinity Stream Beta service had been working for many months before I noticed the outage in June.

I've tried many times to uninstall app, power off TV for a few minutes, power off / restart Gateway and it doesn't help.  I only have one account and it is set as primary.  I have my own gateway, a Motorola product.  Xfinity Stream works find on my other devices - but I really only want to use it on my Samsung TV!!!Message when loading Xfinity Stream Beta

Is there a resolution?  Please PM me @ComcastJonathan for next steps.  I'm not sure what to do next as it seems like this service will not work for me.

No problem @brentb82, glad we could fix it so you can focus on what matters- enjoying our services!

For those that want some background, we had a lot of engineers on calls these last few days who got together around the issue and pushed some batch deprovisioning for accounts that we detected issues on (e.g. two residences, one with an X1 and HSD home, or a move/transfer where there was a disconnected account with a new connect), uninstalling also removes the token associated with the app and reauthorization.  

One Case Cracked: I also had the problem with the Xfinity Stream app on a Sharp Roku TV that only gave me the Exit App or Sign Out options (not the "You have not purchased anything" screen). I have one account but with 4 associated email addresses. The contact number on email4 was the same as the one on the primary name, email1. This was not a 2FA number.

The Fix: I deleted the contact number for email4. I do not know if it was necessary, but I also deleted and reinstalled the app. Upon restarting the app, the terms and conditions screen came up and the app worked perfectly. As a bonus, Comcast acknowledged on my online account that my modem was connected (which it was but had slow download speeds) and my download speed increased to 240 Mbs. 

Pinging @ComcastJonathan 

@TechTool I'm not sure I'm tracking your explanation, can you better describe your setup? Did you have one account or was it linked across two different accounts/homes? 

Contact points can only be used once on one identity at a time, so I'm not sure how you had the same contact point on two identities.

I am not sure how it was set up that way. I think you are correct @ComcastJohnathan that the system currently may not allow a single telephone number to be associated with two identities (email addresses) even on the same account, but apparently that was possible at some point. For example, a single account with email addresses for Mom, Dad, and a couple of kids might be tied to one address and phone number (at least before everyone had their own phone).

I have one account at one address with identies for 4 family members. Occasionally after a power outage, Comcast would not recognize that my modem was online (even though it was) and the Xfinity Stream app only gave me the Exit App or Sign Out options and implied I was not connected to my home WiFi. All other smart TV apps/channels worked. The TV is only connected via WiFi ... no hard wired cable ... although I do have cable service and an Xfinity box connected to another TV the house.

All I know is that after numerous fruitless calls to tech support and system reboots (modem, router, tv), deleting the phone number from the non-primary identity fixed everything.

I can no longer verify how the numbers were set up in each identity, but there was only one phone number. It may have been a contact number in one identity and a 2FA number in the other or possibly a contact number in both.

ComcastJonathan - I'm having the same issues with the xfinity stream app.  It worked great for a few months and then I upgraded my speed and router and now the app doesn't work on any of my TV's.  I've tried reinstalling teh app, but it doesn't help.  Can you please help me?

George.

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@ghelmstetter wrote:

ComcastJonathan - I'm having the same issues with the xfinity stream app.  It worked great for a few months and then I upgraded my speed and router and now the app doesn't work on any of my TV's.  I've tried reinstalling teh app, but it doesn't help.  Can you please help me?

 

George.

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did that upgrade include a new gateway/modem?