Xfinity stream beta Roku HD channels not showing up

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@Amp0ia wrote:
I usually am able to find the HD channels on roku by searching the name of the channel I want and going to around the 700s. This lets me watch full screen on roku.

The past few days this option is gone. I am only able to get SD channels which makes the picture very small on my TV. When I search the HD channels in the 700s don't even show up. I just checked to see if I still have HD channels and I do so... What could be happening? I also just checked to see if my app is up to date which it is. Any ideas?

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look at your most recent bill and find the line that says HD technology fee. does it show $10 or 0.00?

@Rustyben @I don't see that line on my bill at all

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@Amp0ia wrote:

@Rustyben @I don't see that line on my bill at all

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do you have active set top boxes with X1 cable TV and xfinity internet?

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@Amp0ia wrote:
@Rustyben yes I have an x1 cable box & xfinity internet

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check your actual bill again or the online version. X1 (if you have HD service) has a monthly HD technology charge of $10 or if your package already includes HD has a line that says HD technology fee $0.00. you can call 800-Comcast and ask for billing and ask the agent to verify you have HD service.