xfinity stream beta error tvapp-00331 on Roku

For months we have frequently received "Attempting to Resume, We've run into a problem while streaming" message after fast-forwarding a recorded program on the xfinity beta app on the Roku devices attached to 3 TVs. After about a minute, another message appears, "This Video Cannot Be Played" with error tvapp-00331 and an icon to "Try Again." Trying again results in the same messages being displayed. This error never clears unless we start playback from the beginning.

This behavior does NOT occur on the two TVs that have xfinity devices attached to them. It also does not occur on my phone xfinity stream app. In fact, we can go to those TV's or my phone and resume play from where the ROKU xfinity stream app locked up with no issue.

For months I've read many posts from users who have had the same problem with no solution. Even posts that indicated that there might be a solution are closed with no resolution posted.

Please fix the stream app beta for ROKU or post possible solutions if there actually are any.

Thanks.

Responses

user_3dc8fa

Visitor

•

1 Message

3 years ago

I'm having the same issues despite the troubleshooting steps. The errors are TVAPP-00331 and TVAPP-00306 both on the Xfinity stream beta app. I don't see anywhere to do the private message so posting here in hope that someone sees it and can help. Thank you.

user_da2239

Visitor

•

3 Messages

3 years ago

So here's my experience: after lots of private messaging with multiple Xfinity employees on this forum -- answering the same questions repeatedly with all of them -- they have no solution to fix this issue. They say the are sending a refresh signal or something and then when that has no impact, they will come up with some excuse like your Roku must be the wrong model. My conclusion is there's clearly an issue with the app since it impacts this many people, and they can't fix it because they haven't found the source of the issue or fixed the bug.

CCDaniel

Problem Solver

•

606 Messages

@user_da2239

Thank you for reaching out and letting us know you are still experiencing issues with your Roku while fast forwarding a program on the Xfinity Stream beta app. I would like to look into this with you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I no longer work for Comcast.

3 years ago

user_ddcc9a

Visitor

•

1 Message

I have been having this issue since I purchased my Roku a few months back. Cable box works fine but beta app does not work. With all the money we pay monthly, why has this issue not been fixed in the 5+ months since this post originated?! I am beyond frustrated with Xfinity over all of this. Thank God I did not opt in to a steaming only service, which is the direction Xfinity is trying to go. I wouldn’t be able to watch any of my recordings…this is a joke.

3 years ago

CCChe

Official Employee

•

6.9K Messages

Hello @user_ddcc9a, and thank you for posting to share your experience. I can understand how frustrating this can be and would like to help get down to the bottom of this for you. Can you send a direct message with your first and last name and service address?

To send a direct message click the "Direct Messaging" chat icon in the top right corner of the page, then click on the pen and pad icon and enter "Xfinity Support" in the "To" section of the chat.

I no longer work for Comcast.

3 years ago

user_Gb1018

Visitor

•

1 Message

3 years ago

Same issue here. 3 weeks ago I had another error msg that took many days to fix. Tell me what I need to do so that I can use the service I spend so much money for.

Click "Sign In" if necessary Done

• Click the "Peer to peer chat" icon Does not appear...the rest of the steps obviously wont work....

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

XfinityAldrik

Official Employee

•

2.1K Messages

Hello @user_Gb1018, thank you for reaching out to us on our community forums. Just to clarify, were you running into this error on one specific channel or on all channels?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

Xfinity Stream App

jmshel

xfinity stream beta error tvapp-00331 on Roku

user_3dc8fa

user_da2239

CCDaniel

user_ddcc9a

CCChe

user_Gb1018

XfinityAldrik

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