U

Visitor

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2 Messages

Wed, Apr 27, 2022 2:46 PM

Xfinity Stream Beta App issue on Samsung

I was having issue with the blurry images through the Xfinity Stream Beta app on my Saumung TV since the update.  Today, the app will not display the list of channels. It shows (Error: TVAPP-00500).

App: Xfinity Stream Beta v1.13.0

TV: Samsung UN50NU6950

Network: Wired

I have checked the network status (and all other streaming services work fine), uninstalled/reinstalled (Activated) the Xfinity Stream Beta app

Official Employee

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905 Messages

5 m ago

Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, you must be signed in. Please click the chat icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

Visitor

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1 Message

5 m ago

Having the same issue, and often times it pauses. This is happening on all our TVs, since the app was updated. Need this fixed by xfinity asap. We are paying out channel package and can’t watch. FYI all other apps are working properly, i.e., Netflix Disney Amazon, etc..

XfinityKorie

Official Employee

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858 Messages

I am sorry to hear you are having the same issues @user_e4594c. I know how important it is to get what you pay for. We'd love to help! Please send us a PM with your name and address. 

 

To send a "Peer to peer" message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
binkybink

New Poster

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29 Messages

5 m ago

I am having the same issues. Trouble shooted the exact same way. Also firmware is up to date on TV and plenty of space. 

(edited)

Visitor

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1 Message

2 m ago

Yesterday (20 July 22) the ch list icon changed to audio description (AD) icon and I am now limited to the 9 last channels. Guide and Channel List on my Samsung remote returns me to Live TV. Appears a software update did this.

Official Employee

 • 

477 Messages

Hi, @user_dbbb1d. Could you please send our team a direct message with your full name and full address so that we can look into this issue for you? 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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