Contributor
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85 Messages
Xfinity Stream Beta app for LG TV: Only displaying first 15 favorites
I have been using the Stream Beta app on LG TVs since last September and have had a number of intermittent issues, but usually they go away with exiting/restarting the app, or something like that. (I'll post about them later).
This issue just started Friday evening (1/21) and has not gone away no matter what has been tried. And the exact same issue appears on both of the LG TVs that I have.
With all the channels in a TV package and the fact that I may only watch a relative few of the total, I marked (several months ago) most the channels I may want to browse in the guide as a favorite. That way I can simply have the guide scanning that much shorter list of channels rather than all available - exactly what a favorites list is for. This saves a LOT of time because the Stream Beta app is so slow when you want to browse channels. And, since I started using the app several months, this has always worked. When it appeared to mess up, exiting/restarting the app, or something else, would clear the issue or it would clear up on it's own when checked several hours later.
This time no such luck. The issue has been constant since I first noticed it Friday evening.
I go to Live TV, then select Favorite Channels - looks OK, but as you start to browse down the channel list it stops at the 15th in the list.
If you select All Channels and start browsing, you will see all the ones marked as favorites all the way to the end of the complete guide (about 40 or so). That means the others are still selected as favorites. And as I mentioned this occurs exactly the same on 2 different LG TVs.
Both TVs show the same version of the Stream Beta app, 1.12.7.
Both TVs are running the same version of LG WebOS, 04.30.57.
One TV is direct connect via ethernet to the Xfinity gateway, the other connects via Wi-Fi.
This is not a streaming or bandwidth issue.
If I delete some of the channels at the beginning of the favorites list, it just lists a different 15. And a second odd problem there - it can list some odd range of 15, NOT the first 15 in the list - BUT ALWAYS ONLY 15! The only way to get it to start with the beginning of the favorites list is to ext the app and then open it again... but again, it's always just 15 and no more, that you can browse.
And I know the favorites list is not messed up. If I use the Comcast provided DVR on TV and I just browse the guide through X1, the favorites list is all there, it will allow me to browse all that I have selected just fine. If I open the Android Stream app on my cell, all the favorites are listed there. It is only an issue on the LG TV WebOS version of the Stream Beta app. And it's only been a problem there for the last 2 days.
Has anyone else noticed this issue?
XfinityEmilyB
Official Employee
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1.7K Messages
3 years ago
Welcome to our community forum, @ermusic54! I love using the Stream app to watch my favorite shows on my upstairs TV so I'd be upset if this was happening. Rest assured, you've reached the perfect place for help and we'll stick with you here until we get to the bottom of this. Thank you for trying so many troubleshooting steps to help narrow down the root cause. Have you tried uninstalling and reinstalling the app to see if you're noticing the same thing?
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user_b11ec4
Visitor
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5 Messages
3 years ago
I'm having the same issue with my LG tv scrolling only the first 15 favorite channels. The problem started approximately the same time as noted above but I can't say that for sure. I've unplugged the tv several times and not used the tv for a few days to see if that would remedy the issue - neither helped. When I turned the LG tv on today, I had a notice that it was updating the platform app and hoped that would fix the issue - nope, still only scrolls through the first 15 channels.
I have several other tv's that access the Xfinity streaming app via the Roku platform that are not having this issue. They are scrolling through the entire inventory of channels marked as favorites.
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user_7156ae
Visitor
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1 Message
3 years ago
scrolling only the first 15 favorite channels. The problem started approximately the same time as noted above but I can't say that for sure. I've unplugged the tv several times and not used the tv for a few days to see if that would remedy the issue - neither helped. This is not a one/ off issue and needs to be investigated and fixed ASSP
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erm54
Contributor
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85 Messages
3 years ago
I have chatted with the Xfinity Support team today and they have opened a ticket to look into the issue.
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user_b11ec4
Visitor
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5 Messages
3 years ago
Just wanted to share that I went through multiple variations of turning the TV off, unplugging the TV, (usually for 1 minute) deleting the Xfinity app to no avail. I thought I'd give it one more go and unplugged the TV and left it unplugged for approx 10 minutes. When I plugged it back in, I was able to scroll through all my Favorite Channels. I don't know if the leaving it unplugged for a longer time was the trick but it's the only thing I did differently than before. If anyone is still having the scrolling issue with your Favorite Channels, you might want to give this a try.
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erm54
Contributor
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85 Messages
3 years ago
@user_b11ec4, thanks for the info, but I did that and it made no difference at all.
As you can see in my second long post above, I uninstalled the app, unplugged the TV, disconnected the Ethernet cable, then restarted the gateway. That restart and wait period was somewhere between 10-15 minutes at least, maybe longer as I was doing some other things. And at that time I did not even have the app on the TV. Then I reinstalled the app and then selected some favorites to add to a new list. Problem still persisted. But, to be sure something hasn't changed recently, I did unplug the TV, for over 17 minutes. Still only 15 favorites listed when the HD only filter was turned off.
Are you sure you didn't turn on the HD only filter?
As I explained, if I have this filter off I only see 15 favorites max. If I turn it on, I see all the favorites except for the SD channels.
And if someone wants to say just keep using the HD only filter as a fix, it's not an acceptable fix. If you have that filter on and want to watch a SD channel, you can't. You have to go to options, turn off the HD only filter, save that, then go back and select the SD channel, etc.. Then after that if you want to see the full HD favorites list again, you have to go back to options, turn on the HD only filter, save that, etc.....
And also, the reason I watch some "SD" channels at all on an HD TV, is that a few channels are listed as "SD" by Comcast/Xfinity (or at least in the guide by whoever), but actually are broadcast in HD. Have no idea why they do that, but it's true. And if someone at Comcast wants a specific example of this I can provide it. Not sure that is true for other parts of the country or not, I can only say what my local lineup shows as.
(edited)
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erm54
Contributor
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85 Messages
3 years ago
Also, another test I did was to delete all favorites and then add only HD channels.
- I turned off the HD only filter,
- Went through the entire guide and deleted all favorites,
- I exited the app,
- Stared the Stream Beta app,
- Verified no channels were listed under favorites,
- Turned on the HD only filter,
- Added over 30 channels,
- then went to Favorite Channels to verify they were listed - all there OK,
- then turned off the HD only filter,
- Again, still only 15 favorites listed,
- Turn on the HD only filter,
- ALL favorites there.
This had absolutely no impact on the issue. So, even with no SD channels added to my favorites, the issue persists.
Edit: Almost forgot to say, the HD channels I added are channels defined as HD by the guide, not me. Those channels that show the "HD" logo under details.
(edited)
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user_101537
Visitor
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2 Messages
3 years ago
I found this thread because I am having the EXACT same issue on my LG TV. On the other TVs in the house I watch xFinity through either the cable box or through Xfinity strream (via a Roku) and all of them work as they should. It is ONLY on the LG TV that Xfinity favorites does not work properly.
Same issue the OP identified. The top 15 favorites show and nothing else.
(edited)
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erm54
Contributor
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85 Messages
3 years ago
A little more info:
Since my last update here LG has sent out a new update to WebOS and that had been installed on both of my LG TVs.
The new WebOS version is 4.35.03 -- result -- no change at all in Stream Beta app issues as related to the Favorite Channels.
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erm54
Contributor
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85 Messages
3 years ago
Another WebOS update from LG:
LG released WebOS version 04.35.10, but no change in Stream Beta app Favorite Channels issue.
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erm54
Contributor
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85 Messages
3 years ago
Update:
Yesterday morning (3/23) the guide still had the issue with Favorite Channels.
But by early afternoon (3/23) I noticed a difference - Favorite Channels finally appeared to be working again.
Now, without the HD only filter on, all my selected favorites, both HD & SD, are again available for me to scroll through.
I waited a day to make sure it wasn't some fluke, but as of tonight (about 36 hours after I first noticed they were working again) it is still working correctly.
I have not seen or heard from anyone that any changes or fixes were made. But I assume since a ticket was opened on 1/31, I should hear something if they think they have officially fixed the issue...?
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