Carl63's profile

New Poster

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1 Message

Thu, Oct 15, 2020 4:00 PM

Xfinity stream bera on roku error 500

Error 500 on xfinity stream app

Responses

Rustyben

Expert

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24.1K Messages

1 y ago


@Carl63 wrote:
Error 500 on xfinity stream app

this post is currently in streaming website area of the forum. is this actually about a roku as in the subject line? 500 usually means no internet. does a smart device work in the home connected to the home wifi? is the device (roku?) at your physical home and connected to your own home wifi SSID and not the xfinitywifi SSID?

XfinityChe

Official Employee

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6.1K Messages

1 y ago

Hi @Carl63

I hope all is well. I wanted to reach out to see if you're still getting the 500 error code? Can you confirm the information asked by @Rustyben so we can determine how we can clear the error? 

New Poster

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1 Message

1 y ago

I am having the same problem with the error code 500.  I have deleted the app and reinstalled it several times and the problem persists.  I have cycled the modem off and restarted it several times and then restarted Roku but it doesn't help.  I am at the point of giving up as you can never speak to a person at Xfinity all you get is the runaround in circles on their "wonderful"  automated system.

Visitor

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1 Message

2 m ago

I have the same problem. I have spent hrs on the phone speaking with Tech's. They said they fixed it remotely today. But it still does not work.

Can anyone help us please.

Dave Silvia

Official Employee

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194 Messages

Hello and thanks for reaching out. I am sorry to hear you are having issues with your Roku. I would love to assist you with the Roku, along with anything else you may need assist with. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

 

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