this post is currently in streaming website area of the forum. is this actually about a roku as in the subject line? 500 usually means no internet. does a smart device work in the home connected to the home wifi? is the device (roku?) at your physical home and connected to your own home wifi SSID and not the xfinitywifi SSID?
I hope all is well. I wanted to reach out to see if you're still getting the 500 error code? Can you confirm the information asked by @Rustyben so we can determine how we can clear the error?
I am having the same problem with the error code 500. I have deleted the app and reinstalled it several times and the problem persists. I have cycled the modem off and restarted it several times and then restarted Roku but it doesn't help. I am at the point of giving up as you can never speak to a person at Xfinity all you get is the runaround in circles on their "wonderful" automated system.
Hello and thanks for reaching out. I am sorry to hear you are having issues with your Roku. I would love to assist you with the Roku, along with anything else you may need assist with. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here are detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Responses
Rustyben
Expert
•
24.1K Messages
1 y ago
this post is currently in streaming website area of the forum. is this actually about a roku as in the subject line? 500 usually means no internet. does a smart device work in the home connected to the home wifi? is the device (roku?) at your physical home and connected to your own home wifi SSID and not the xfinitywifi SSID?
0
0
XfinityChe
Official Employee
•
6.1K Messages
1 y ago
Hi @Carl63,
I hope all is well. I wanted to reach out to see if you're still getting the 500 error code? Can you confirm the information asked by @Rustyben so we can determine how we can clear the error?
0
0
mike8976
New Poster
•
1 Message
1 y ago
I am having the same problem with the error code 500. I have deleted the app and reinstalled it several times and the problem persists. I have cycled the modem off and restarted it several times and then restarted Roku but it doesn't help. I am at the point of giving up as you can never speak to a person at Xfinity all you get is the runaround in circles on their "wonderful" automated system.
0
0
user_0c5306
Visitor
•
1 Message
2 m ago
I have the same problem. I have spent hrs on the phone speaking with Tech's. They said they fixed it remotely today. But it still does not work.
Can anyone help us please.
Dave Silvia
1
0