Carl63's profile

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1 Message

Thu, Oct 15, 2020 4:00 PM

Xfinity stream bera on roku error 500

Error 500 on xfinity stream app

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Rustyben

Expert

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24K Messages

8 m ago


@Carl63 wrote:
Error 500 on xfinity stream app

this post is currently in streaming website area of the forum. is this actually about a roku as in the subject line? 500 usually means no internet. does a smart device work in the home connected to the home wifi? is the device (roku?) at your physical home and connected to your own home wifi SSID and not the xfinitywifi SSID?

ComcastChe

Official Employee

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6.1K Messages

8 m ago

Hi @Carl63

I hope all is well. I wanted to reach out to see if you're still getting the 500 error code? Can you confirm the information asked by @Rustyben so we can determine how we can clear the error? 

New Poster

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1 Message

8 m ago

I am having the same problem with the error code 500.  I have deleted the app and reinstalled it several times and the problem persists.  I have cycled the modem off and restarted it several times and then restarted Roku but it doesn't help.  I am at the point of giving up as you can never speak to a person at Xfinity all you get is the runaround in circles on their "wonderful"  automated system.

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