Xfinity Stream App

My stream app stopped working. I have the latest IOS update uninstalled and reinstalled the app. When the app prompts you to sign in it continues to say "Something went wrong" Try again later

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XfinityAirelle

Official Employee

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3K Messages

6 months ago

user_5yw5j4 Hi there! Thanks for taking the time to reach out to us. We are sorry to hear that you are having trouble with the Stream app. I watch that a lot myself, so I can understand how frustrating it can be when you cant get access to it. Our team has your back!

Since you're getting the "Something went wrong" message even after reinstalling and updating iOS, here are a few things to try that often help clear this up:

Double-check your WiFi or mobile data connection
Try switching between WiFi and cellular to see if one works better — sometimes a network issue can trigger that error.
Clear Safari cookies and website data
Go to Settings > Safari > Clear History and Website Data, then relaunch the app. The Stream app uses Safari to handle some login sessions in the background, so this can help.
Restart your device
A full reboot can sometimes reset stuck login tokens or app glitches.
Log in from a browser first
Try logging in to xfinity.com/stream in Safari on the same device. If it works there, that can help refresh the session and sometimes kick the app back into gear.

If you've tried all that and it’s still stuck, let us know your iOS version and app version — we’ll dig deeper and keep working on it with you. We’ve got your back!

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