4 Messages
xfinity stream app voice sync
Ever since latest roku ultra update ver.15.0.4 build 5534 dated 10/29/25 I been having a problem with voice sync only when watching xfinity steam app . The voice sync problem only occurs when trying to watch on demand content.Live programs are fine.This also happens when selecting watch now on live TV. I have restarted roku and xfinity app and then removed app and reinstalled. Still the same problem. Any suggestions on how to fix. This seems like it is mostly with starz on demand.
XfinityRoberto
Official Employee
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2.1K Messages
29 days ago
Hi there and welcome to Comcast @user_928c4a. I am sorry to hear you ate having troubles with our Xfinity Stream App on your Roku Ultra. You are in the right place and we are happy to assist you today. I see that you already did some troubleshooting on your end. We would like the opportunity to take a look at this for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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user_tjev3j
Visitor
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1 Message
27 days ago
This is happen to me as well... can you post a fix for this issue on this forum? Cause it seems to be a common occurrence. The agent im on the phone with right now, doesn't know how to fix it apparently.
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