Xfinity Stream App v9.0.0 – Please Restore the Favorite Channels Filter

I am writing to provide feedback regarding the recent Xfinity Stream app update (version 9.0.0) on iPadOS. The update completely removed the ability to filter the Live TV guide by Favorite Channels, forcing users to scroll through hundreds of un-filtered channels every time they watch live TV.

Managing and filtering by favorite channels is an essential everyday feature—it still works properly in the Xfinity Stream web portal and on older app versions (7.27.4), so the underlying favorites data is clearly still active on my account. Please prioritize restoring the Favorite Channels filter and guide options to the iPad and iPhone apps in your next update.

Responses

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XfinityAmandaB

Official Employee

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3.7K Messages

2 days ago

user_7e7e72 Thank you so much for reaching out about the Favorite Channel filter. With the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. Favorites are still available on mobile devices, and you can still favorite Sports teams on the TV experience. We know that having to scroll through the full channel guide isn’t a great experience, especially if you’ve already taken the time to set up your favorites. Our team is aware of the issue and is actively working on a solution.

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user_uid7gt

Visitor

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2 Messages

2 days ago

Favorites are NOT available on mobile devices and it is a royal pain [Edited: "Profanity"] to have to scroll through all the channels to find a favorite. Also the Live TV section no longer appears as a grind or guide similar to the was it was before the “upgrade” and still is on my TV. This means I have to scroll down to find a favorite and then scroll right to see what’s coming on next - in hours etc. A real pain & not an improvement! Quite unsatisfied.

(edited)

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user_ogxfcz

Visitor

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1 Message

1 day ago

restore:

HD Channels filter

Favorites channel list

Last Watched channels

Not a fan of the “update” to the guide online at all

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user_rxbnc9

Visitor

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1 Message

9 hours ago

Upgrade is not user friendly, clearly written to increase data retrieval and push marginal channels.

Please return "Favorites" and make it simpler to access TV channels as channels.

Groups and categories are fine, as additions to the favorites.

Thought the previous method of channels access was fine, as I could add or subtract channels that I wanted to watch (not what Corporate wanted me to sift through).

App did need to be re-written to be more stable, but the current improvement is a worse experience.

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