merllen166's profile



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Tuesday, February 20th, 2024 6:23 AM

Xfinity stream app stuck on purchase

I've installed, approved, removed, updated, reinstalled,  just about everything I can think of on both my roku TV and my roku stick. 

Nothing works ... I'm supposed to be able to access xfinity stream as an internet subscriber correct ?

It works on my mobile phone

Official Employee


1.6K Messages

5 months ago

Hello, @merllen166 The Xfinity Stream app is available on the following Roku devices:

  • Roku TVs: A000X, C000X, 5000X, 6000X, 7000X, 8000X, G000X, E000X, D000X
  • Roku Streaming Media Players:
    • Roku Ultra (4340X, 4640X, 4660X, 4670X, 4800X), Roku Ultra LT (4662X)
    • Roku Express (3700X, 3900X, 3930X) and Express+ (3710X, 3910X, 3931X), Express 4K (3940X), Express 4K+ (3941X)
    • Roku Premiere (3920X, 4620X) and Premiere+ (3921X, 4630X)
    • Roku 2 (4210X), Roku 3 (4200X, 4230X) and Roku 4 (4400X)
  • Roku Streaming Sticks:
    • Roku Streaming Stick (3600X, 3800X), Streaming Stick+ (3810X), Streaming Stick 4K (3820X) and Streaming Stick 4K+ (3821X)
  • Roku Soundbar: 9100X
  • Roku Streambar: 9102X

Devices must be on minimum firmware version 8.1 b1 or higher. The Xfinity Stream channel will only appear in the Roku channel store for eligible devices. To give customers the best streaming experience, we stopped updating the Xfinity Stream app on 2017 Roku devices in October 2022.


To use the Xfinity Stream App you must be an Xfinity TV and Internet customer. The Roku device with the Stream app must be in the same Xfinity WiFi as the X1 TV Box or Xfinity account. 

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