TDKttess

Contributor

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33 Messages

Thu, Dec 10, 2020 5:00 AM

Xfinity Stream App Stopped Working After Update

Is anyone else experiencing major problems with the Xfinity Stream App? I have it on both my ipad and iphone and it barely functions on either one after the latest update about 3-4 weeks ago. I have uninstalled it and then reinstalled it several times. Both my devices are up to date and all of my other streaming apps work just fine. This is getting extremely annoying. Does anyone know what is going on and when this will be fixed?

Responses

mseare

New Poster

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2 Messages

6 m ago

I’m having the same problem

mschiding

Frequent Visitor

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11 Messages

6 m ago

I’m having the same problem on both of my Samsung TVs. It has been glitchy since the most recent update and now it will not even load on my one tv.

jav6joev

Bronze Problem Solver

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2.1K Messages

6 m ago

Is it working now? Check out this thread:

Known Issue impacting some Xfinity Stream and Xfinity X1 customers - Xfinity Help and Support Forums - 3393733

TDKttess

Contributor

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33 Messages

6 m ago

No it is not. That fix solved the problem it was designed to fix, however, the app still opens to a black screen and needs to be closed and reopened in order for the black screen to go away.

TDKttess

Contributor

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33 Messages

6 m ago

Also, the app drops the audio of recordings on both devices. The audio recorded just fine on my tv but it gets dropped on the app. I think I officially give up on this app.

Rustyben

Expert

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24K Messages

6 m ago

@TDKttess wrote:
Also, the app drops the audio of recordings on both devices. The audio recorded just fine on my tv but it gets dropped on the app. I think I officially give up on this app.

there is no 'recorded with'. Audio is like video just a stream. you have to tell the app which audio stream you want to listen to. if you choose SAP and there is no SAP stream there is no audio. Same for video description. you didn't say what device, but on most videos there is a icon that you can use to change SAP and audio description to off.

TDKttess

Contributor

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33 Messages

6 m ago

Thank you but I said in my initial post it wasn’t working on both my iPad and my iPhone since the latest update. Regardless of what you are saying about the audio, the app definitely does not work correctly since the latest update approximately 4 weeks ago.

ComcastGabe

Official Employee

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207 Messages

6 m ago

Hi, @TDKttess! Thanks for reaching out to Comcast for help with the XFINITY Stream app concern. We are very grateful for your time and patience. I am sorry to learn that you have experienced these issues since the last update. I definitely understand the importance of being able to stream video content whether at home or on the go correctly. We can help! To get started, please click on my handle “ComcastGabe” and send me a private message with your first/last name and full address so we can take a look at what’s going on.

Larkspur8

New Poster

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2 Messages

5 m ago

I am having the same issue since the app update. Were you able to solve the issue?

TDKttess

Contributor

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33 Messages

5 m ago

No. The only thing that does work is closing the app and then re-opening it.

osageokgirl

Frequent Visitor

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9 Messages

5 m ago

Yes, Having all the same problems others citing above since December, 2020. Stops, black screen, mismatched audio/video (ad spot sound behind frozen screen), screen freeze/blackout every 30-60 seconds during playback of recordings. Happens on ROKU-TV setup w/ app and iPad Air2. Like everyone else, no problems with Netflix or Amazon prime. Does anyone know how to go back and reload the earlier version of Xfinity stream beta? That would be pre-December 2020 update.

osageokgirl

Frequent Visitor

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9 Messages

5 m ago

Tried that multiple times, still doesn't fix playback problems with freezing screen, black screen, etc.