Contributor
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33 Messages
Xfinity Stream App Stopped Working After Update
Is anyone else experiencing major problems with the Xfinity Stream App? I have it on both my ipad and iphone and it barely functions on either one after the latest update about 3-4 weeks ago. I have uninstalled it and then reinstalled it several times. Both my devices are up to date and all of my other streaming apps work just fine. This is getting extremely annoying. Does anyone know what is going on and when this will be fixed?
mseare
New Poster
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2 Messages
5 years ago
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mschiding
Contributor
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11 Messages
5 years ago
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jav6joev
Gold Problem Solver
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2.2K Messages
5 years ago
Is it working now? Check out this thread:
Known Issue impacting some Xfinity Stream and Xfinity X1 customers - Xfinity Help and Support Forums - 3393733
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TDKttess
Contributor
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33 Messages
5 years ago
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TDKttess
Contributor
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33 Messages
5 years ago
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Rustyben
Expert
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24.6K Messages
5 years ago
there is no 'recorded with'. Audio is like video just a stream. you have to tell the app which audio stream you want to listen to. if you choose SAP and there is no SAP stream there is no audio. Same for video description. you didn't say what device, but on most videos there is a icon that you can use to change SAP and audio description to off.
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TDKttess
Contributor
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33 Messages
5 years ago
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XfinityGabriel
Official Employee
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2.4K Messages
5 years ago
Hi, @TDKttess! Thanks for reaching out to Comcast for help with the XFINITY Stream app concern. We are very grateful for your time and patience. I am sorry to learn that you have experienced these issues since the last update. I definitely understand the importance of being able to stream video content whether at home or on the go correctly. We can help! To get started, please click on my handle “ComcastGabe” and send me a private message with your first/last name and full address so we can take a look at what’s going on.
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Larkspur8
New Poster
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2 Messages
4 years ago
I am having the same issue since the app update. Were you able to solve the issue?
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TDKttess
Contributor
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33 Messages
4 years ago
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osageokgirl
Frequent Visitor
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9 Messages
4 years ago
Yes, Having all the same problems others citing above since December, 2020. Stops, black screen, mismatched audio/video (ad spot sound behind frozen screen), screen freeze/blackout every 30-60 seconds during playback of recordings. Happens on ROKU-TV setup w/ app and iPad Air2. Like everyone else, no problems with Netflix or Amazon prime. Does anyone know how to go back and reload the earlier version of Xfinity stream beta? That would be pre-December 2020 update.
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osageokgirl
Frequent Visitor
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9 Messages
4 years ago
Tried that multiple times, still doesn't fix playback problems with freezing screen, black screen, etc.
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