Thank you for taking the time to reach out @Scooterman. This is certainly not the experience that we want you to have when trying to watch your recorded shows on a mobile device and we're here to help! Have you had the chance to attempt any of the troubleshooting steps on this link https://www.xfinity.com/support/articles/troubleshooting-stream-portal-and-app? Were you able to see the recordings before and do they show up on your cable boxes without any issues?
CCJosh
New Problem Solver
•
452 Messages
3 years ago
Thank you for taking the time to reach out @Scooterman. This is certainly not the experience that we want you to have when trying to watch your recorded shows on a mobile device and we're here to help!
Have you had the chance to attempt any of the troubleshooting steps on this link https://www.xfinity.com/support/articles/troubleshooting-stream-portal-and-app? Were you able to see the recordings before and do they show up on your cable boxes without any issues?
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