Xfinity Stream App on Roku works for a week or so and then have to reinstall
I would love it if anyone else has this same problem or a solution. I have searched but, so far, have found no one else having this problem.
I have the Xfinity stream app installed on a Roku stick. I have checked and it is a compatible stick and it is running the latest version of the Roku software.
About every week or so (sometimes more, sometimes less). I click on the Xfinity stream app on the Roku, it goes to the screen which says "Initializing" and then returns back to the Roku Home. No matter how many times I try it again, it does the same thing.
I have tried rebooting and that doesn't fix it. The only way to fix it is to uninstall and reinstall the app. Once I have done that, I can activate the app and use it normally.
I have tried uninstalling, rebooting the roku, reinstalling, reboot the roku, then activating, but that doesn't seem to make it last any longer. Eventually, I have to uninstall and reinstall.
This last time, I reset the device completely. Same behavior. I have tried changing networks (I have multiple wireless networks) but that hasn't worked.
I tried another Roku stick, thinking there was a problem with the stick. Same behavior.
I would love to have an anwer for this. It has been going on for over a year. This is on a TV we watch only in the morning for a couple of hours, but it is very frustrating when it has to be uninstalled and reinstalled.
Thanks for any help or advice you can provide.