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Thursday, January 11th, 2024 1:54 AM

Closed

Xfinity stream app not working correctly on the firestck 4k 2023

So I have a huge issue. I purchased 2 firestck 4k 2023 and I’m able to download the xfinity stream app but I don’t have access to all the cable channels I subscribe to.  Please help, I never had this issue with my older firesticks.  There are so many limitations on this new firestick.  

Official Employee

 • 

1.5K Messages

8 months ago

Greetings @user_xbwt6p thank you for using our Forums to contact our team and we are sorry about the issues you are having with our app. We are here to help and to get started can you send us a DM with your name and address?Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
  

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