Visitor
•
2 Messages
Xfinity stream app not synching with DVR
About one month ago streaming app lost many of my saved recordings, and then stopped synching with my DVR. I have synched DVR several times from settings. I have deleted and relaunched app a few times. All to no avail.
Please help.
XfinitySara
Official Employee
•
1.2K Messages
8 months ago
Hello, @user_0d67ad! Thanks for creating a new post about your Xfinity Stream app concerns. I'm sorry to hear about the trouble syncing your DVR recordings to the app, and I would love to see what we can do! To clarify, when you say you've deleted and relaunched the application, does that mean you've only tried force-closing and re-opening the app? Or have you also tried uninstalling and reinstalling it on your device(s)? What if you log in to Xfinity Stream online, rather than using the app? Can you successfully locate your recordings that way?
2
0
user_0d67ad
Visitor
•
2 Messages
8 months ago
On the TV, I deleted the app and reinstalled it several times.
My phone Xfinity app is also not in sync with the DVR.
3
0