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bdrayer
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8 Messages

Thursday, December 8th, 2022 12:36 AM

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Xfinity Stream App not Casting to VIZIO TV with built in Chromecast

I have been streaming live TV to my Vizio TV for months. 

Last night, I tried to cast. It connects, and if I'm fast enough will connect the show I want to watch, but after 25 seconds, it disconnects and returns to the home screen.

I have power cycled my phone, modem, router, and my TV, and even factory reset my TV. I have also searched a lot of the forums, but ultimately nothing works. 

Other apps cast to my TV without issues, so it is not my phone or the TV but appears to be the xfinity stream app.

What is the solution for this? 

Question

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Updated 

1 year ago

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user_79a05b

Visitor

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3 Messages

2 years ago

Hi Folks,  Started having this same issue last night.   Any update?    Don't make me move back to a HDMI cord and my laptop.  

5

XfinityRay

Official Employee

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2.2K Messages

Hi there, @user_79a05b and thread. I just checked on this a few minutes ago and the issue is still being worked on by our Engineers. We appreciate everyone in the thread that did our troubleshooting steps and had a ticket opened. That is what leads to something being a known issue and our Engineering team getting involved. We do not have an estimated time of when this will be fixed but will update the thread with any news. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

CCKorie

Problem Solver

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1.1K Messages

Hey there! Just wanted to follow up to let you know there is no update yet. Our team is still working to get this fixed. We can continue to follow up and provide any updates. 

I no longer work for Comcast.

2 years ago

0

user_25d01e

Visitor

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3 Messages

How will we be notified when it is fixed?

2 years ago

0

XfinityEricB

Official Employee

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1.7K Messages

Once we have an update, we would share it with you here. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_1993da

Visitor

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1 Message

2 years ago

I’m having the same issue now. Just update the app. Uninstalled and reinstalled.. update TV. Still nothing..

0

0

bdrayer

Visitor

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8 Messages

2 years ago

Here are the updates from XFINITY:

"Thank you for your patience! Upon reaching out to our engineers, they let us know there is a known issue with Chromecast and certain Vizio models. They are actively working to resolve this problem as quickly as possible. We will continue to monitor this issue for updates on our end and share them in this thread."

"Unfortunately, we don't have a current ETA on a resolution. However, we will continue to check for you and provide updates along the way."

0

user_d3b349

Visitor

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3 Messages

2 years ago

I am curious if an update from Vizio caused any issues on the TVs? I was able to cast to girl's TV without issue and then both of her TVs (same model) updated and now it no longer works. Other apps stream fine, but wonder if Vizio update jacked it up. 

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VFL_Peter1967

Visitor

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2 Messages

@user_d3b349​ yes, that is exactly it, but it was an incompatibility of the Xfinity app.  Xfinity has stated that their engineers are working on an update to fix it. 

2 years ago

0

user_d3b349

Visitor

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3 Messages

@VFL_Peter1967​ Thank you. Hope sooner than later. 

2 years ago

0

user_589837

Visitor

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1 Message

2 years ago

Apparently they still have not fixed the issue because I am also having this same problem. I have been trying everything for the last two days and nothing has worked today I found this thread! This is how I watch my football games! Come on xfinity. You know another option would be to just add the [Edited: "Language"] app as an option on the Vizio tv. It’s pretty ridiculous I have to plug in a Roku to get the app on my tv. 

(edited)

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user_5a5641

Visitor

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2 Messages

2 years ago

I am having the same issue! Xfinity just send me a cable box for free and this will be resolved! 

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user_7a4e9b

Visitor

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3 Messages

2 years ago

Extremely frustrated with this. Same issue as everyone else is describing.

0

user_5a5641

Visitor

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2 Messages

2 years ago

 What is this about? I get this trying to connect to my Vizio tv with chrome cast built in 

4

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CCFelicia

Problem Solver

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311 Messages

@user_5a5641 we apologize for the issue you've encountered. 

  1. Please make sure that your device and the TV are connected to the same home network.
  2. Make sure the Chromecast built-in or Google Cast Receiver app is not disabled.
  3. Clear data on Cast function apps, Android System WebView and Chromecast built-in.
    1. Update the app to the latest version. then restart you TV.
  4. Restart the wireless router. (Unplug the router, and wait approximately one minute before reconnecting the power.)

I no longer work for Comcast.

2 years ago

0

user_4fdba7

Visitor

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3 Messages

Tried this. All other apps cast fine.  Just Xfinity app with an issue.   

2 years ago

0

CCSelena

Problem Solver

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892 Messages

Hello @user_4fdba7. Are you still experiencing issues? 

I no longer work for Comcast.

2 years ago

0

user_4570b8

Visitor

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6 Messages

2 years ago

Same issue here! Has anyone gotten any answers?

3

bdrayer

Visitor

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8 Messages

@user_4570b8​ no solution. All we've gotten after a lot of troubleshooting is that Xfinity is aware of issue and engineers are working on it. 

2 years ago

0

user_58be3a

Visitor

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15 Messages

@bdrayer​  I’m having the same issue. Can’t believe Xfinity can’t come up with a solution although I shouldn’t be surprised due to their horrendous track record with customer service/support.  I think I’ve finally found enough apps that does have casting that works with my TV that I might just cancel my Xfinity service all together tomorrow if they can’t provide a solution when I call again.

2 years ago

0

TalismanSkulls

Visitor

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8 Messages

2 years ago

Update. I am being told the reason it shuts off after 15 seconds is Xfinity is no longer supporting streaming. Your company owes us customers some $$$ for abruptly discontinuing services we have paid for and done so without notice or alternatives. 

2

user_d3b349

Visitor

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3 Messages

@TalismanSkulls​ I would be curious to get some official word on this. I can still stream live TV away from home.  Just watched football that way yesterday. I can still cast to my TV without issue.  I just can't cast to my girlfriend's Vizio TVs. 

2 years ago

0

user_4570b8

Visitor

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6 Messages

It's strange that it's only the Vizio models M and V.  I can cast to my (much less expensive) Vizio D model, but not the M or V models.  

2 years ago

0

user_aeb3ba

Visitor

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2 Messages

2 years ago

Having same issues. Glad I found this thread to reassure myself that I'm not the only one. Hey Xfinity, fix this or why should I bother to keep your services..?

0

user_e6d7d1

Visitor

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6 Messages

2 years ago

I am also still having this issue, and I even still have Xfinity cable, which also has been having issues. Is this fixed yet? I have already tried all the “fixing” troubleshooting…..and still NOT FIXED.  Frustrating to say the least. 

0

0

user_584af3

Visitor

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2 Messages

2 years ago

Does anyone know when this issue will be resolved.  Not happy not being able to stream my sporting events.😡😡😡🏀🏈🏀🎄!!!

0

user_871c1e

Visitor

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1 Message

2 years ago

I’m having the same issue since updating my firmware on my Vizio. 

3

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user_aeb3ba

Visitor

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2 Messages

@user_871c1e​ don't bother. It's an Xfinity issue. I reset my TV back to factory default and it didn't help. 

2 years ago

0

XfinityGabby

Official Employee

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1.5K Messages

Hello @user_871c1e, we appreciate you reaching out regarding this issue. Can you advise if you are receiving an error message when you experience this issue?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_584af3

Visitor

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2 Messages

2 years ago

Is there someone who we calm call?   I’m not sure where to start. Xfinity?  Please advise.

2

0

CCKyla

Problem Solver

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411 Messages

 We are a corporate Digital Care Team, and since this is the platform you reached out to us over, for purposes of documentation, we are able to assist you here. If you would like help over the phone, we have representatives ready to help in the call center. 

That being said, we're happy to assist you here! Are you still having issues streaming your services?

I no longer work for Comcast.

2 years ago

0

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