New Poster
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7 Messages
Xfinity Stream App Just Stopped working on Roku Streaming Stick
I have been using the Xfinity stream app on multiple Roku stricks for years without a problem. Since yesterday, it says "This device can only access Xfinity Stream on your in-home Xfinity WiFi." Error TVAPP-00101.
I've confirmed that the Roku stick is using my home WiFi connection. I've rebooted the Roku, logged out of the Xfinity Stream App and logged back in, removed the Xfinity Stream App and added it back to the Roku, and rebooted my modem. None of these steps fixed the issue. - HOURS on the phone with support team to be redirect to ROKU who in turn said this is an APP issue not a Roku issue since every other streaming service connects without issue on all the sticks.
Streaming does work from my ipad, and other laptops on the same WiFi network.
The Roku is the primary way I watch Xfinity streaming, so it's obviously frustrating to have it suddenly stop working on 5 TVs especially for what I am paying Comcast in monthly fees.
Please HELP to fix the issue
Official Solution
XfinityTony
Official Employee
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1.1K Messages
1 month ago
This issue has been resolved by our engineering team. If you have similar issues with your Roku device, please post a new question in the appropriate board.
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yogagal53
Visitor
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3 Messages
4 months ago
Having the sane issue!!!!
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kmp42
Visitor
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14 Messages
4 months ago
same issue - I have reached out and spoken to a rep who is sending a tech to my house (which will obviously do nothing as this is a wide spread issue). I followed all troubleshooting as well and nothing worked. The app also doesn't recognize the at home internet connection on phones, ipads or my smart tv so this is not just a roku problem.
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ffxfyrftr
1 Message
4 months ago
We have been having the same issue at our home as well. All Roku devices show the same error message. All worked fine two nights ago. Went to bed, in the morning none of them would connect. I logged back in, deleted the app, reinstalled, made sure all devices were up to date, modem restarted, router restarted. I finally contacted Xfinity this morning, and like you all I was given the run around. "It's my modem, the Roku's are compatible, please tighten all connections, etc." They refuse to acknowledge that the issue is on their end. I even told the customer service rep to look at XFINITY Forums. Their own forums and see that there are many customers having the same issue. They don't seem to understand that NOTHING changed on my end. Nothing! All other apps work. Internet and wifi in there house works fine. We can stream on our phones or computer but not on the Rokus. I tried to look at Roku forums to see what was being said on there. I didn't find anything. Did Roku roll out an update that made their devices incompatible? It would be nice to know. Looks like a cable/internet provider change may be in order soon.
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user_0mnyba
1 Message
4 months ago
I am having the same exact issue. I have tried all known fixes but I am still getting the same error over and over again... "The Video Cannot Be Played - We've run into a problem while streaming - (Error: TVAPP-00116)
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user_9mukpv
19 Messages
3 months ago
i just purchased an amazon firetv stick 4k at home depot for $29. plug it into an hdmi port, set it up as instructed, add the xfinity app and no buffering. furthermore, you can replace all the boxes with this device and save the monthly fees. screw them for not allowing mirroring between the phone and the tv. i've been beating my head against the wall for many months and even filed a complaint with the FCC. i can hardly believe i finally found what works. they do allow streaming from all devices except phones, the one device handiest to use. have fun!
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user_9mukpv
19 Messages
3 months ago
everyone, purchase an amazon firetv stick 4k from anywhere (got mine at home depot for $29). plug it into an hdmi port on the tv, set it up as instructed, add the xfinity app and no more buffering. furthermore, turns out you can replace ALL your boxes with this device.... i am using it out of network (not comcast or xfinity internet.... starlink) which had been a horrible experience for many months... everyone here knows what i'm talking about.... even filed a complaint with the FCC. i plan on replacing the boxes with these cheap devices and saving the $30 or so a month i'm paying for the box rental. [Edited: Language/Inflammatory]
(edited)
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user_2xjdr8
5 Messages
2 months ago
I also have this issue with an error message ... TVAPP-00116. It started with one of my 2 Roku devices but has now spread to the second one. I have restarted the Roku devices but they still do not work. I have also restarted my gateway, but that does not help either. Any suggestions?
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