Xfinity Stream App does not work

I deleting the app and reinstalled it multiple times and it does not resolve the issue.

This is getting old with Xfinity streaming. Poor application and support

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Responses

CCJessie1

Retired Employee

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5.9K Messages

3 years ago

@user_f53e7a

Welcome to the Xfinity Forum and thank you for posting your questions here. We sincerely apologize that you have been experiencing issues when attempting to use the Xfinity Stream App. Can you share a bit more with us about what is happening when you try to use that app? Are you receiving an error message, is the app crashing, is it just going black, are your commands (play, pause, etc.) failing, distorted audio/video playback, etc.? We would like to be able to provide you with additional assistance to get this resolved for you as soon as possible and having those details will really help. Thanks in advance for your time, we look forward to hearing back from you.

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user_40f2db

Visitor

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1 Message

3 years ago

I'm having same issue. After using the iOS app for years, it no longer works. Hasn't worked for nearly a week. It won't even load the start screen to allow me to pick a channel. My other streaming apps still work as normal, so doesn't appear to be issue with wifi or my device.

Even tried going to web page via Safari, but Xfinity log in keeps timing out.

1

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CCKimberly1

Official Employee

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842 Messages

Thank you for reaching out to our forums team here, @user_40f2db. My name is Kim and I will be more than happy to help. To be clear, you are referring to our Xfinity Streaming app, correct? Is the app remaining black and not loading, is it crashing, do you get any kind of error messages?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 years ago

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M

mvan24

Visitor

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3 Messages

3 years ago

Yes, just started on my smart tv today. Just goes black and locks tv until a go back to home screen. Multiple uninstall, reinstalls, and restarts with no change.

1

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CCRobert

Official Employee

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455 Messages

@mvan24 Can you provide the make and model of your TV that the Xfinity Stream app is on? Is the Xfinity Stream app on the TV itself or on a firestick or Roku device?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

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