Visitor
•
2 Messages
Xfinity Now Streamsaver not showing live channels
Hello I have been having an issue with the xfinity stream app since Saturday. None of the live channels that are listed in the channel line up are showing ex: TLC, Revolt, Lifetime, MTV and etc. The only channels showing say TV go. I have deleted the app and signed out on tv, iphone and on a tablet with no luck. I have contacted chat and spoke with 5 reps with no assistance please help!
XfinityArmand
Official Employee
•
2.4K Messages
5 months ago
Thank you so much for taking the time to reach out to Xfinity Support! We are so glad to hear from you and want to help in any way that we can. No worries! You have reached out to the best team to help get things back on track. So that we can get started, please feel free to shoot us a private message with your details, and we will take it from there.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
1
0
rita.walsh
Visitor
•
4 Messages
3 hours ago
Xfinity is really really messed up. When I’ve recd replies they are useless. On twitter reply was we don’t support NOW Tv and sent me the useless link to Xfinity assistant. If you finally get thru to a chat agent total runaround with empty promises. They all say “ I am the right person to help you “ totally scripted. Tier 2 rep called me back only to say couldn’t help. Told me was modem and to go into retail store. They said couldn’t help. Also on Xfinity support site says can get assistance in store!!!! Very very deceiving and illegal if you ask me.
1