Xfinity feedback page

Concern moved here to the Xfinity Stream App help section for assistance.

Thanks for reaching out, minitech! I'd be more than happy to take your feedback here. 

I'm going to leave my comment here, and trust that you Xfinity people are so sharp, whoever is in charge of this forum will see that this gets forwarded to the appropriate higher-ups in management.

  I live and work in Eugene, Oregon. This is in regard to my interaction with a saleswoman who I dealt with over the phone working in Eugene at the Valley River location. I believe her name is Beth.

 I want the folks in management at that location to be aware that this lady is one of the best customer service people I have ever dealt with over the phone in my life. I was asking a lot of questions,.. and this nice lady answered every one of my questions with patience and grace, and was unbelievably helpful, not to mention knowledgeable. She knew her stuff and made it a breeze. She's the reason I signed up with Xfinity for my internet and phone service. 

 Your company should know what a competent, diligent, consummate professional you have working the phones at the Valley River location. It was so great. She stood out from the rest, and inspired this memo because it was such a treat to be ushered through setting up my service so smoothly. You all should give this lady a raise or a promotion, it was that pleasant. Thank you Beth for making my experience easy, painless, and for going the extra mile to check back in, making certain my service was delivered as it should be. As a customer I am grateful and well pleased. All customer service people should take a page out of Beth's book. Your company is lucky to have her in your employ.

  Thank you for the time and energy it took to read this, I do appreciate it. Made an old man a little less grumpy today and that's a beautiful thing.

Sincerely, a satisfied returning Xfinity customer

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Xfinity CLEARLY doesn't care about customer service. Or they think it is acceptable for me to spend an hour on BOTH chat and hold to get through to someone. The minute I find another internet provider in my area I am switching.