Visitor
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4 Messages
Xfinity connects to chromecast. Says ready to cast but does not show program
I have seen many many posts to this forum particularly labeled 7 months ago and 5 months ago. All of them are now labeled closed but there was never a solution provided. Xfinity responded saying they are working on it and even gave the day it would be resolved yet users posted that it's still not working after those dates. Both the sfinity stream app on my mobile devices as well as xfinity.com on my laptop recognize and connect with chromecast. The TV then says ready to cast. The cast icon is full which shows they are connected. Then an image for the program will show on the screen even the Program Title. 3 dots also appear showing it's trying to cast. However those 3 dots never go away and the program does not display. Chromecast works with all my other video apps and websites just not Xfinity. Oddly one day I was able cast from xfinity.com to the TV on my laptop but then it went back to the 3 dots and no program. I have rebooted chromecast, reset chromecast, deleted the xfinity app and reinstalled, made sure app is up to date on devices and chrome is up to date on my laptap. NOTHING WORKS and from what I see Xfinity just blows smoke does not give a real answer as to why and does not provide a solution
CCTravis
Problem Solver
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546 Messages
3 years ago
@AvalonUser
Hello and Good Morning! Thank You for taking the time to reach out to Xfinity Support, here on the Community Forum. I was super happy when the Xfinity Stream App became available for casting to Chromecast. I will be happy to assist you.
The instructions for casting are here - https://comca.st/3sCLe6o
To be sure, all devices in the process meet the minimum requirements for Chromecast devices, and all Eligibility and Requirements listed at the bottom of the above page?
https://comca.st/3sCkSS9
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