Matt628's profile

New Poster

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4 Messages

Saturday, August 6th, 2022 2:26 AM

Closed

Xfinity Apps and Mobile Do not work with iPhone or iPad

None of the Xfinity apps (MyAccount, TV Remote, Stream) or the website chat function will work on either my iPhone or iPad. My apple products are on version 15.6. The apps just have a spinning load icon that never finishes. If I turn wifi off I can get the apps to load but they won’t do anything since I have the wifi off. I’ve restarted my phone and apps to no avail. I even had to shut off the wifi to be able to sign into this forum. Please help!!!

Visitor

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1 Message

6 months ago

I’m having the same problem.  I cannot stream live tv on my iPhone or iPad as of yesterday.  I have been able to stream without any problems for years.  What happened? I’ve cleredcookies, deleted and reloaded the app, force quit my devices, checked my browsers, and was on the phone w xfinity for 2 hours.  Nothing is working.  We pay a lot of money each month for our home service and to be able to stream when we travel.  Help.  

XfinityKorie

Official Employee

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1K Messages

Hey there, @addonizio. I am sorry to hear you are having this issue as well. Are you having issues with streaming while connected to your home network, or away from your network? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
bobdc6

Contributor

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13 Messages

6 months ago

Same here since I installed IOS 15.6, it worked ok before.  All Apple upgrades brick something it seems.

Official Employee

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670 Messages

Hi, thank you for reachng out to Xfinity Forum. Are you still having issues with your streaming app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

6 months ago

Same here. Streaming only works in home WiFi. Tried it in a different location and channels won’t play. Message is that it only works on home WiFi. And will not work on LTE. Using iPhone 13 Pro and 15.6 update. 

Visitor

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1 Message

6 months ago

I notice it doesn’t work since IOS 15.6 update! What’s going on with the Xfinity Stream program? Very frustrating!!!

(edited)

Official Employee

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529 Messages

Hey @user_da094b, thank you for reaching out to Xfinity Support on our Forums. We are aware of some issues with the Stream app on IOS and have been working on getting them resolved. Some fixes have been implemented since your post. Are you still experiencing your same issue with the Stream app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

6 months ago

It is possible to go back to iOS 15.5 but you have to feel comfortable doing it. Instead, Comcast Xfinity should update its app. 

Official Employee

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375 Messages

6 months ago

Hello @matt628, thank you for reaching out! Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Visitor

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2 Messages

5 months ago

I am having the same issue. I cannot access any Xfinity apps, jss.xfinity.com, or oauth.xfinity.com from my home network on my iOS 15.6.1 devices. I can access with my cellular data, though. Xfinity, as usual, has been extremely disappointing with resolution. First person told me my services had been discontinued. Second person actually admitted they had no idea what would cause this. Third person first told me I had to use a different browser (by the way, I did try Chrome, and, like Safari, works with cellular, but not my home network, then told me I was using the wrong user name (um, nope, I can't even get to the field to type in my username), and then said I have a signal issue at home (really, Xfinity apps and those two Xfinity authentication sites are the only things I can't access, there's no problem streaming tons of data over VPN for work or browsing the internet or using other streaming apps, but it's a signal issue?). If Xfinity would just admit that they don't know, I might be able to handle it. I just can't stomach the US$235 per month to constantly have issues and  Xfinity not even care how terrible they are.

Visitor

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2 Messages

@user_c1d6e4​ I should add that the $235/month doesn't include the cost of my time or my spouse's time in trying to resolve issues.

Visitor

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2 Messages

2 months ago

My ipad worked fine for streaming from home wifi on dec 1 2022... on dec 3 streaming stop and asked me to upgrade my ios. my ios is at maximun for this device.  cannot up grade the xfinity streaming app and i it wont load on the existing app that worked two days ago. how do i resolve?

Visitor

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2 Messages

2 months ago

I cannot stream live tv on my iPad as of 1 dec 2022.  I have been able to stream without any problems for years.  What happened? 

i tried downloading the stream app, but the ipad iOS is not compatible with my iOS version. 

how do i get streaming to work again? 

Official Employee

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185 Messages

@user_7aa189 Hi there, thank you for taking the time to reach out for assistance. It would be my pleasure to look into your Xfinity Stream issue, and help in any way I can. Have you tried any other devices, to see if the issue is specific to the iPad? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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