New Poster
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5 Messages
Xfinity Apps and Mobile Do not work with iPhone or iPad
None of the Xfinity apps (MyAccount, TV Remote, Stream) or the website chat function will work on either my iPhone or iPad. My apple products are on version 15.6. The apps just have a spinning load icon that never finishes. If I turn wifi off I can get the apps to load but they won’t do anything since I have the wifi off. I’ve restarted my phone and apps to no avail. I even had to shut off the wifi to be able to sign into this forum. Please help!!!
addonizio
Visitor
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1 Message
3 years ago
I’m having the same problem. I cannot stream live tv on my iPhone or iPad as of yesterday. I have been able to stream without any problems for years. What happened? I’ve cleredcookies, deleted and reloaded the app, force quit my devices, checked my browsers, and was on the phone w xfinity for 2 hours. Nothing is working. We pay a lot of money each month for our home service and to be able to stream when we travel. Help.
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bobdc6
Contributor
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13 Messages
3 years ago
Same here since I installed IOS 15.6, it worked ok before. All Apple upgrades brick something it seems.
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user_e64c23
Visitor
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4 Messages
3 years ago
Same here. Streaming only works in home WiFi. Tried it in a different location and channels won’t play. Message is that it only works on home WiFi. And will not work on LTE. Using iPhone 13 Pro and 15.6 update.
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user_da094b
Visitor
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1 Message
3 years ago
I notice it doesn’t work since IOS 15.6 update! What’s going on with the Xfinity Stream program? Very frustrating!!!
(edited)
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user_e64c23
Visitor
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4 Messages
3 years ago
It is possible to go back to iOS 15.5 but you have to feel comfortable doing it. Instead, Comcast Xfinity should update its app.
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XfinityThomasB
Official Employee
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2.1K Messages
3 years ago
Hello @matt628, thank you for reaching out! Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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user_c1d6e4
Visitor
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2 Messages
3 years ago
I am having the same issue. I cannot access any Xfinity apps, jss.xfinity.com, or oauth.xfinity.com from my home network on my iOS 15.6.1 devices. I can access with my cellular data, though. Xfinity, as usual, has been extremely disappointing with resolution. First person told me my services had been discontinued. Second person actually admitted they had no idea what would cause this. Third person first told me I had to use a different browser (by the way, I did try Chrome, and, like Safari, works with cellular, but not my home network, then told me I was using the wrong user name (um, nope, I can't even get to the field to type in my username), and then said I have a signal issue at home (really, Xfinity apps and those two Xfinity authentication sites are the only things I can't access, there's no problem streaming tons of data over VPN for work or browsing the internet or using other streaming apps, but it's a signal issue?). If Xfinity would just admit that they don't know, I might be able to handle it. I just can't stomach the US$235 per month to constantly have issues and Xfinity not even care how terrible they are.
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user_7aa189
Visitor
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2 Messages
3 years ago
My ipad worked fine for streaming from home wifi on dec 1 2022... on dec 3 streaming stop and asked me to upgrade my ios. my ios is at maximun for this device. cannot up grade the xfinity streaming app and i it wont load on the existing app that worked two days ago. how do i resolve?
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user_7aa189
Visitor
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2 Messages
3 years ago
I cannot stream live tv on my iPad as of 1 dec 2022. I have been able to stream without any problems for years. What happened?
i tried downloading the stream app, but the ipad iOS is not compatible with my iOS version.
how do i get streaming to work again?
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