Visitor
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3 Messages
Xfinity app shows other user's plan & DVR recordings
I got a new TV and installed the Streaming app, did the authorization code, and when it came up it was my mom's account - the channels she has and all her DVR recordings. We've always wondered why we each can see each other as a user on our HBO Max login, so it sounds like something is mixed up with us. The only thing I can think of is that we used my phone once to check on her account when there was an outage. How can I get MY DVR info on the app?
CCDevin
Problem Solver
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735 Messages
3 years ago
@user_218282
Good morning! How are you today?
That’s a very good question and we can help you out with this. I am sure that while your mom has great taste, you would still like to have all your own shows and recordings when setting up your new TV 😊. It sounds like you are possibly logging in to the Xfintiy Stream app with the same credentials as for your mom’s account. Can you verify the username and confirm if it is the same on each account? Here is a link to confirm your username https://comca.st/3IOq5M7.
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