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user_shnq4t
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Thursday, November 2nd, 2023 1:49 AM

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Xfinity app on Roku

The app opens and then takes me to main screen but then closes and goes back to Roku Home Screen. Deleted and reinstalled twice. Still same issue. 

Question

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Updated 

1 year ago

26.7K

117

user_eo4szg

2 Messages

2 years ago

Mine is working now.  I hope the Roku xfinity streaming app is working for everyone too.

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dkcrawley

Visitor

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2 Messages

2 years ago

Working now! Hope this last!

Note: This comment was created from a merged conversation originally titled Roku

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user_kjdg0k

1 Message

2 years ago

Same issue...I hate paying ffor the service and not receiving it

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user_h140jw

6 Messages

App just started working in Augusta Georgia.

2 years ago

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user_hjciwi

1 Message

2 years ago

Working as of 10 am this morning

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Anon393765

Contributor

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31 Messages

2 years ago

Working now!  Woohoo!

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user_ri1iam

1 Message

Same here in Illinois!!

2 years ago

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user_rj132d

3 Messages

2 years ago

9:14am in Chicago and xfinity app now working on Roku.  I had same issues last night - you open xfinity and it closed right away.   I used my iPad to stream to Roku using iPad xfinity stream app.  Worked fine with that work around.  Take care. 

Note: This comment was created from a merged conversation originally titled Roku xfinity now working

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user_j3dcio

1 Message

2 years ago

OMG! I THOUGHT IT WAS JUST ME HERE IN PA!  SPENT TWO HOURS ON THE PHONE WITH A (FOREIGN) REP WHO WAS TOTALLY CLUELESS!  KEPT TELLING ME MY APP WASN'T COMPATIBLE WITH MY ROKU AND I REPEATEDLY TOLD HER I'VE BEEN USING IT ON MY ROKU FOR THREE YEARS!  SEEING THESE POSTS LETS ME KNOW THAT I'M NOT CRAZY AND WILL BE ASKING FOR A CREDIT FOR THE DAYS I CANNOT ACCESS

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user_1qfimz

2 Messages

2 years ago

I am having the same issue as well; I tried the everything. The ap is still not working. 

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CCKrista

Retired Employee

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1.5K Messages

Hello @user_1qfimz, thank you for taking the time to reach out on social media.  I understand your concern with the Roku, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

2 years ago

0

user_p0053w

2 Messages

2 years ago

Not working in Charleston SC either!! 

Note: This comment was created from a merged conversation originally titled Xfinity Stream

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XfinityAirelle

Official Employee

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2.6K Messages

@user_p0053w

 

Hi there! Thanks for taking the time to create a post in our Xfinity Forum. Our awesome digital care team is happy to help! There was a known issue that our fantastic engineers have since resolved. If you are still havipng issues, please let us know, and we will be happy to help! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_sadie

5 Messages

2 years ago

Update at 11:00 a.m. EST - Roku appears to have fixed the issue.  They told me to try again in a while, and I just did, and it now works.  Deleting and reinstalling app did Nothing.

There was definitely an issue on the backend.

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user_6yzx7n

7 Messages

2 years ago

I just hung up with Xfinity and the person I talked to was wonderful. She said that they have been notified that there is a problem with their streaming app on Roku and it is being worked on, she said that they became aware of this being a big problem this morning by their supervisors.

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user_cpv2ac

1 Message

2 years ago

It is now working. Still don’t know whether it was Xfinity or Roku’s problem. 

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user_e055ns

5 Messages

2 years ago

Issue seems to have been resolved 

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Jbesenjak

1 Message

2 years ago

Me too. Roku stick. I deleted and reinstalled the app. Restarted the stick twice. Always the same. 2 seconds, then back to the Roku home screen.

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u4s

Visitor

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8 Messages

2 years ago

FWIW - Seems that the earlier Roku(ultra)/XfinityStream problem is now working ok - at least here in PittsburghPA - as/of Thursday, November 2, 2023 (12:55pm/et/usa) - in any case - Stay Safe and Healthy !!

(edited)

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