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user_shnq4t
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Thursday, November 2nd, 2023 1:49 AM

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Xfinity app on Roku

The app opens and then takes me to main screen but then closes and goes back to Roku Home Screen. Deleted and reinstalled twice. Still same issue. 

Question

 • 

Updated 

1 year ago

26.3K

117

user_4594s7

1 Message

1 year ago

I had same problem. I finally unplugged Roku from tv, then plugged it in again   Seemed to solve the problem!

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user_65fpdm

2 Messages

1 year ago

My Xfinity stream menu is missing now that it stays open.

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user_65fpdm

2 Messages

1 year ago

Mine stays open now but the menu is missing.

1

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Anon393765

Contributor

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31 Messages

@user_65fpdm​ have you tried restarting your Roku?

1 year ago

0

nicole1500

Visitor

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7 Messages

1 year ago

It's fixed!! Thank you!

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user_19iz0c

1 Message

1 year ago

It’s now working here in Minneapolis 

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user_zipndk

3 Messages

1 year ago

Working!  Thank you guys at Xfinity

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user_3si2s3

4 Messages

1 year ago

Only working on one of my three Roku sets. What is the point of still using Xfinity Comcast as my ISP and on my main set if I am still having this issue. FWIW, paying over $150 for Xfinity. 

1

0

dansgen1alero

Contributor

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200 Messages

@user_3si2s3​ I wish thats all I paid. I'm at 250

1 year ago

0

user_k8am89

1 Message

1 year ago

Still having issues will not let me authorize my Roku device which has had stream for 5 years 

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user_wk1i7q

1 Message

1 year ago

I’m having issues for 2 days now

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eks227

New Poster

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8 Messages

1 year ago

I posted yesterday with the same issue.  After a few hours it was fixed.  

We noticed this morning that it is slowly beginning again.

We have 2 Roku tvs and a Samsung with a stick.  
The tv with the stick is starting the issue where you start the app, the picture won’t appear, only the printed words.    
that is all.  After an hour it started working.

This is what happened the last time.  First it’s the tv with the stick and then the Roku tvs after a few days.

It isn’t one company or the other.  When the app won’t work it is both companies issue.

I really hope they figure the programming issue soon.

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eks227

New Poster

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8 Messages

My husband says the Roku stick on the Samsung tv is still doing the error every morning.  
Once he completely restarts Roku it comes back. 

So far the Roku tvs are not having the issue
please work with Roku and fix the error. 
I have been a Comcast customer since 1988 and have never had an issue like this

1 year ago

0

user_hlmhn0

1 Message

1 year ago

Still not working. This has not been resolved. Shouldn't xfinity subscribers get a refund or price adjustment?

3

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user_gpqd45

2 Messages

Mine has been working great since I updated my zip code in Roku systems 

1 year ago

0

XfinityJustinC

Official Employee

 • 

1.2K Messages

Hello, @user_gpqd45. Thank you for taking the time to follow up, and I'm glad to hear your Xfinity Stream App has been working with your Roku device(s). Our dedicated engineer experts worked diligently to implement the fix. If you need assistance with anything else, please let me know. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

CCJodie

Problem Solver

 • 

1.3K Messages

@user_hlmhn0 Hi there, is the issue still happening on your end? 

I no longer work for Comcast.

1 year ago

0

Beckyr2010

Visitor

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1 Message

1 year ago

Having the same problem on Roku tv. It will ask to sign in and then go to a code page asking to submit the code on xfinity authorize on web then after I do that nothing. It’s stuck on that code page. 

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XfinityPeterH

Official Employee

 • 

1.8K Messages

We are here and happy to help you @Beckyr2010 and anyone else who might be having issues. Please feel free to send us a direct message with your full name and address:

(Full credit to @BruceW for this excellent explanation!) 


"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:


 • Click "Sign In" if necessary


 • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging


 • Click the "New message" (pencil and paper) icon


 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there


 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list


 •  - An "Xfinity Support" graphic replaces the "To:" line


 • Type your message in the text area near the bottom of the window


 • Press Enter to send it


See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_vj4ogh

2 Messages

1 year ago

Still not working for me on Monday 11/6

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