Visitor
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3 Messages
xfinity app on fire stick won't show programming (channels) after fire stick is turned off unless fire stick is restarted through menu
The Xfinity stream app on my new Amazon 4K fire stick works fine until I turn the stick off (via the remote), but when turning the stick back on, everything looks OK on the xfinity app menus, but it will not play any channel, giving me the message "playback issue 2111 Error 6." I have deleted and reinstalled the xfinity app, cleared the cache, etc. to no avail. The only thing that gets it working properly again is restarting the fire stick; then everything works as it should until I turn it off again. It appears to be some sort of sign-in/security issue, but I'm not certain.
XfinityDilary
Official Employee
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2.7K Messages
10 days ago
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