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Visitor

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2 Messages

Tuesday, November 14th, 2023 12:38 AM

Xfinity app not showing recordings

My home device shows the TV shows but the app seems to lose them. What's going on? 

Official Employee

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864 Messages

5 months ago

@user_159a90 Thank you for reaching out on the Xfinity Community Forums. I am happy to assist you. Is the guide missing or just the recordings?

Visitor

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2 Messages

Just the  recordings

Official Employee

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282 Messages

Thanks for confirming @user_159a90. Have you tried any troubleshooting steps?

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3 Messages

5 months ago

This has been happening since the end of March 2023. They have not addressed my multiple submissions regarding this issue. Nor the issues with playback video freezing while audio still continues (been happening for years). There is no sync to DVR cloud option, nothing to troubleshoot. I have signed out and back in numerous times. Updated app every time it’s needed. Went through every setting I could find…they will not respond or fix either issue. It’s frustrating, especially when I travel. 

Frequent Visitor

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10 Messages

4 months ago

Same problem here, been that way for about 6 months. Dozens of recordings on the DVR don't show in the app. :(

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