Visitor
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6 Messages
Xfinity app not showing recordings!!!
I've called multiple times about two issues and neither one get solved.
Issue 1: pixelation. The local stations pixelate making it difficult to make out anything ONLY ON LOCAL CHANNELS ON SUNDAYS WHEN I TRY AND WATCH FOOTBALL! The rest of the week it's fine. Checked all cords, cables, switched boxes, had a tech visit. I even bought a digital antannae to get digital broadcasts, which is ALSO pixelated, which tells me it's the local stations, so I asked if there is anything they can do, since I am paying for "quality" product! 🤷🏻♂️
Second: I can record on my DVR and watch it on my TV, but if I use my streaming all on my Samsung S22+, I cannot see any of the shows I have recorded! I called last Thursday and did a bunch of diagnostic tasks only to be told I would be contacted within 48 hours. Its Sunday. I called again. Again, I have to wait. Xfinity used to be the best. What am I paying for?!??
CCKyla
Problem Solver
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411 Messages
3 years ago
Hello! In regards to the quality of the local channels, it sounds like it's an issue with how those channels are being broadcast. I'm truly apologetic, as I know it can be frustrating.
In regards to the issue with your app showing recordings, I'd like to get some troubleshooting started. Can you please use a desktop browser, clear the cache and cookies, and then login to xfinity.com/stream and see if you're able to view your recordings?
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dbgeddes
Visitor
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2 Messages
2 years ago
having same problem with dvr recordings not showing. Any resolution to this?
1
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