Xfinity App is not streaming on ROKU device despite following all troubleshoot instructions.

Removed xfinity app from Roku TV.
Restarted the roku TV using restart feature (also tried turning device off/on).
Added xfinity app back, relogged in
Checked for Roku system updates, system is already up to date
Cleared cache and data on roku device by resetting network connection
Checked internet connection, confirmed other apps are working/streaming successfully.

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user_v08tr5

Visitor

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1 Message

1 month ago

This makes no sense. I have my home account listed and linked already. This does nothing to connect my TV to the Roku stick.

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XfinityDilary

Official Employee

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2.5K Messages

user_v08tr5 Thanks for your comment. What specific issues are you currently experiencing? Is the issue related to the Xfinity Stream App on Roku?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 month ago

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user_4tu8zv

Visitor

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1 Message

3 days ago

Instead of streaming, it's asking me to pay for a package. I have Xfinity wifi and was promised that I could use Xfinity Stream. Yes, I reinstalled the app.

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Xfinity Stream App

MM24589

Xfinity App is not streaming on ROKU device despite following all troubleshoot instructions.

user_v08tr5

XfinityDilary

user_4tu8zv

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