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Visitor

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1 Message

Thu, Oct 14, 2021 11:17 AM

Xfinity app has wrong channels (stingray)

Called Xfinity last night and they were not able to help. Indicating that a ticket had been escalated  and someone would be in touch.  This is not the first time that this has happened, although it is the channel lineup was different the first time. The app is showing some random Stingray “to-go”channels. And yes, I am on my home Wi-Fi. Even if I was on the go(which I do),these are not my channels.  In today’s mobile environment, apps must do better. This is unacceptable. 

Responses

Visitor

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2 Messages

3 d ago

Same problem here as well. 2nd day in a row. What gives? 

Official Employee

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332 Messages

We definitely appreciate your understanding and patience as we work on this. I am sure it is frustrating trying to enjoy your shows with these errors. I can assure you that this is something that we are looking into diligently to fix. There is an issue on the backend and it’s a known issue. We have our repair team working hard to resolve it as quickly as possible.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Contributor

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128 Messages

3 d ago

I also am having issues. I can’t get any channel line up, other than Sky and Stingray, on multiple devices. No favorites. 

(edited)

Official Employee

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523 Messages

I'm truly sorry to hear that you are having difficulties accessing your channel line up. Have you tried to log out of the app and log back in? Also, are you one your in home Wi-Fi network?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

 • 

523 Messages

1 d ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I'm truly sorry to hear that you've been having difficulties with the Stream app. I know how much my family relies on the app when we're on the go. I'd love to look into the status of your ticket. Please send us a direct message to "Xfinity Support".

 

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