Skip to main content

    Support

    Offers

U
user_d91d84
1st Topic
1st Like

Visitor

 • 

1 Message

Thursday, October 14th, 2021 11:17 AM

Closed

Xfinity app has wrong channels (stingray)

Called Xfinity last night and they were not able to help. Indicating that a ticket had been escalated  and someone would be in touch.  This is not the first time that this has happened, although it is the channel lineup was different the first time. The app is showing some random Stingray “to-go”channels. And yes, I am on my home Wi-Fi. Even if I was on the go(which I do),these are not my channels.  In today’s mobile environment, apps must do better. This is unacceptable. 

Question

 • 

Updated 

3 years ago

735

5

This conversation is no longer open for comments or replies and is no longer visible to community members.

user_399958

Visitor

 • 

2 Messages

4 years ago

Same problem here as well. 2nd day in a row. What gives? 

1

0

XfinityDena

Official Employee

 • 

3.2K Messages

We definitely appreciate your understanding and patience as we work on this. I am sure it is frustrating trying to enjoy your shows with these errors. I can assure you that this is something that we are looking into diligently to fix. There is an issue on the backend and it’s a known issue. We have our repair team working hard to resolve it as quickly as possible.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

Nashman12South

Contributor

 • 

138 Messages

4 years ago

I also am having issues. I can’t get any channel line up, other than Sky and Stingray, on multiple devices. No favorites. 

(edited)

1

0

XfinityBillie

Official Employee

 • 

3.3K Messages

I'm truly sorry to hear that you are having difficulties accessing your channel line up. Have you tried to log out of the app and log back in? Also, are you one your in home Wi-Fi network?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

XfinityBillie

Official Employee

 • 

3.3K Messages

4 years ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I'm truly sorry to hear that you've been having difficulties with the Stream app. I know how much my family relies on the app when we're on the go. I'd love to look into the status of your ticket. Please send us a direct message to "Xfinity Support".

 

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

0

0

user_1df63f

Visitor

 • 

1 Message

4 years ago

I have this problem also.  Couple days now.  Called it in but never heard back.  It was escalated 2x.

2

0

CCEdgardo

Problem Solver

 • 

513 Messages

Thank you for reaching out through forums.

Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it.

I no longer work for Comcast.

4 years ago

0

user_12d66e

Visitor

 • 

2 Messages

I had the same issue. For me the fix that happened was that I had recently moved and the streaming was attached to the account that was closed. Once they went in and found that, it was fixed immediately. Hope this helps!

3 years ago

0

user_60d6ab

Visitor

 • 

1 Message

3 years ago

I’m having same issue I cannot get to my channels on my iPhone or IPad. 

3

0

CCEthan

Official Employee

 • 

1.4K Messages

Hi, @user_60d6ab. Are you still having the issue? We would love to help resolve it.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_9f5b67

Visitor

 • 

3 Messages

I recently moved and since I cannot get anything but stingray channels on my streaming app.  I unlinked my account but it seems I still cannot dove this problem. Is there a way to change settings in app so it is not connected to my former address?

3 years ago

0

CCBiancaB

Problem Solver

 • 

574 Messages

Hi, user_9f5b67! I'd like to look into the username transfer. Can you please click the Direct Messaging icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first and last name so we may further assist you.

I no longer work for Comcast.

3 years ago

0

forum icon

New to the Community?

Start Here