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user_80e0df
1st Topic

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1 Message

Saturday, January 22nd, 2022 9:20 AM

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Will not go to full screen on android.

Have tried everything suggested..turning on side, clearing cache, turning off and reinstalling app.  Why do so many people gave this same problem?  Must be your problem and not ours. 

Question

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Updated 

3 years ago

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CCBiancaB

Problem Solver

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574 Messages

3 years ago

Hi, @user_80e0df! Thank you for bringing this to our attention. What happens when you attempt to have the app go full screen? Does the screen stay the same, stuck, or do you get an error?

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user_34732b

Visitor

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1 Message

@XfinityBiancaB​ there is not an option to try and switch to full screen using the Stream app on my Samsung Note 20 or Galaxy S21.  It works fine for other apps like DISH Anywhere,  YouTube, TikTok  Amazon Prime,  Netflix... 

3 years ago

0

CCAaron1

Problem Solver

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954 Messages

Hello and how are you doing this evening, @user_34732b. It has been a couple of days. Are you still having this issue with the Stream app or where you able to get this resolved? 

I no longer work for Comcast.

3 years ago

0

user_9b7984

Visitor

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4 Messages

I am having this same issue in a Samsung Galaxy S10. It won't play in horizontal mode or auto rotate. Have done all the suggested tips from others sites/forums. No issues with other streaming apps.

3 years ago

0

XfinityJeniece

Official Employee

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3K Messages

Hey there, @user_9b7984, thanks for reaching out through Xfinity Forums! I can definitely understand how having this issue with the streaming app would be frustrating. We are here to help! What troubleshooting steps have you tried? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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