Visitor
•
1 Message
We've got a location issue
Hi, trying to watch a local FOX station. It works fine on the xfinity stream app on my phone because it asks my location. However, when I try to use the same phone, hotspotted to my laptop, the xfinity stream website says "We’ve got a location issue. Unfortunately, we can’t play this video within this market." I am assuming this is because the browser is reporting me somewhere else, even though I am using the same phone. How do I tell Firefox that I am in the local range of that FOX station? Thanks.
CCChelseaA
Problem Solver
•
637 Messages
3 years ago
Hello and Happy Wednesday!
We appreciate you taking the time to reach out regarding the streaming troubles you're experiencing when connected to your Hotspot!
You are correct in observing that it is in fact related to the location! Ultimately we do offer quite a few networks while outside of the home and connected to alternate hot spots and wi-fi networks. Though, the full content may not be able to accessed unless at home!
I've included a resource here if you'd like to check the details out of streaming certain content and network while in, versus out of home!
https://www.xfinity.com/support/articles/tv-go-live-streaming-networks
That being said, as for checking the location based upon where Firefox is recognizing, I know that there are some particular settings that can be altered in the configuration. However, we would recommend checking out the steps and specifics perhaps online.
Please let us know if you have any further questions! 🙂
0
0
user_81b3ee
Visitor
•
3 Messages
2 years ago
I am having the same issue with ABC, however, this is happening when using the fire stick on a TV. Also the local NBC Connecticut is showing New York news and weather.
1
0
user_599647
Visitor
•
6 Messages
2 years ago
Anyone find a solution for this yet? I’ve watched local channels on my Firestick for about a year and are now getting this same notification!? I get every channel on the app, but the local CBS, NBC, ABC and Fox.
1
0
user_06fbe7
Visitor
•
9 Messages
2 years ago
Same error message.
Why cannot I not watch national stations from my iPad? I get the same error message when trying to view CBS, ABC, NBC, etc. I would think these stations being broadcast nationally would be available on my iPad if I’m connected to WiFi.
are you saying the market I’m in (I’m not at home) now does not get *any* of these national channels?
What “troubleshooting “ steps do you recommend?
(edited)
2
0