dyanigomez21's profile

New Poster

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1 Message

Sun, Aug 23, 2020 12:00 PM

Want to remotely remove people from my stream app.

Hello, I want to remove access from a few people who have access to the stream app, I've changed my password but when i reopened the ap it didnt ask me to log in so they still have access. how can i fix this with out having to disconnect my tv services?

 

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jav6joev

Bronze Problem Solver

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2.1K Messages

10 m ago


@dyanigomez21 wrote:

Hello, I want to remove access from a few people who have access to the stream app, I've changed my password but when i reopened the ap it didnt ask me to log in so they still have access. how can i fix this with out having to disconnect my tv services?

 


Are you sure that when you changed your password, it wasn't saved in the same place the stream app looks (sounds like your're on the same device)?  If that is the case, maybe those who had your previous password to use the stream app on their device, wouldn't have the updated password and the stream app would ask for a correct password.  You could test that on another device yourself, or maybe uninstall the stream app and reinstall it, which should ask you to log in the first time, and need the correct password.

Rustyben

Expert

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24K Messages

10 m ago


@dyanigomez21 wrote:

Hello, I want to remove access from a few people who have access to the stream app, I've changed my password but when i reopened the ap it didnt ask me to log in so they still have access. how can i fix this with out having to disconnect my tv services?


when you sign them on to your service username, they can also add new users to your account. go to xfinity.com and sign in, then go to account, then to users. are there users there that you do not authorize?

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Official Employee

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196 Messages

10 m ago

Hi @dyanigomez21 , please follow the instructions on this page to remove any users from your account: https://forums.xfinity.com/t5/Internet/ANSWERED-How-to-Add-Invite-and-Manage-Users-on-Your-Xfinity/ta-p/2941264.

If you would like, we can also deprovision all devices associated with you account for you. In that case, all users will need to sign back in to your account.

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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