U

Visitor

 • 

2 Messages

Sunday, January 22nd, 2023 11:19 PM

Volume on app fluctuates

For the past maybe month or so there has been some very annoying and concerning volume fluctuations watching the stream app through Roku. (multiple tvs, multiple channels). It corrects itself when I hop out and go back in however late at night when I am sleeping and the volume skyrockets it wakes me up and in some instances starts to crackle my speakers being so loud. Other times it reduces to so low that it can't be heard. 

I have rebooted devices, reinstalled the app, checked app and Roku for updates. 

I tried calling and go no where.  Please advise 

XfinityEthan

Official Employee

 • 

1.2K Messages

2 days ago

@user_010601. I can certainly understand how annoying that is as I experience this myself. Our engineering team is aware and working on a solution and no ETA right now. If you use the stream app only for Tv we can look into getting you an X1 box at no charge for now. Direct message your name and address if you would like to go over that.

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