Video freezes and audio continues on iPad when watching recordings on streaming app
While watching a recording on the Xfinity Streaming app on my iPad the video will freeze and the audio continues if I try to fast forward. It will often restart from the beginning of the show I'm watching after buffering for a long time as well. Recordings work find on my TV and don't freeze if I fast forward. My wifi that I'm connected to on my iPad works well and I have had no issues with streaming from other platforms like HBO MAX, Netflix and Apple TV.
I have tried everything: I have logged out, I have restarted the app, I have restarted my iPad, downloaded the latest iPad update, cleared all apps, checked for app update, deleted app and reloaded it, nothing works. I even downloaded the video to my iPad through the app and that freezes too. The issue continues to occur very frequently.
This has been happening for months and I know this is an ongoing issue that comcast has not addressed because there are MANY forum online that describe this same issue. If I am paying for a service and can't use it why am I paying for it??
I am always on wifi and it is only with recordings not on demand (but the point of recording is so I don't have to sit through commercials). Literaly every single thing I record I cant watch because it freezes half way through and there is no way to fix it
This issue has been going on for months. I have attempted to get help in resolving this issue with multiple comcast customer service agents and every time they say they are working on the issue but then they disconnect from the chat and someone else comes on and I have to explain it all over again. I have spent WAY too much of my time on this and if it doesn't get resolved with this final attempt, I am canceling my services and going else where. I am so disappointed in comcast time and time again.