Good evening maj1978, and thank you for reaching out to us on our Community Forums regarding your Xfinity Stream app concerns—I appreciate you taking the time to contact us. I see that you mentioned you’re unable to access Xfinity Stream.
To help us narrow this down a bit, could you please confirm:
Are you trying to access Stream through the Xfinity Stream app, or via the website at https://www.xfinity.com/stream?
Are you receiving any error messages or error codes?
What type of device are you using (for example, mobile phone, tablet, smart TV, or computer)?
Once we have a bit more information, we’ll be happy to help troubleshoot further.
Can you tell us what happens when you open the Xfinity Stream app on your Apple iPhone device? Not receiving an error code or message is very strange unless you are just accessing a blank screen. Provide as much detail as possible so we can best assist. @maj1978
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAlyssaA
Official Employee
•
2.5K Messages
7 hours ago
Good evening maj1978, and thank you for reaching out to us on our Community Forums regarding your Xfinity Stream app concerns—I appreciate you taking the time to contact us. I see that you mentioned you’re unable to access Xfinity Stream.
To help us narrow this down a bit, could you please confirm:
Once we have a bit more information, we’ll be happy to help troubleshoot further.
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maj1978
Frequent Visitor
•
10 Messages
5 hours ago
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