Unable to view local channels anymore, Chicago

Hello!

I am writing this due to my increasing frustration with the Xfinity Stream App. I have been using the app for sometime now and became a very active user due to my ability to watch local Over-the-air channels in the 60611 area in Chicago. For about two months now, those channels are no longer available, or visible in my app. The sole reason for me using the app is now gone and am on the verge of deleting the app altogether.

I would really appreciate some input from the team or the community to help me resolve this issue.

I am also writing this as USER: user_0uzizf recently wrote about a similar issue with his service in California.

Best,

FreeTVuser

Responses

Oldest First

Selected Oldest First

XfinityAlfonso

Official Employee

•

2.9K Messages

8 days ago

Hello Freetvuser thanks so much for reaching out to us here on our Xfinity Forums! Since local channels will vary by area, what specific channel numbers are you missing in the Xfinity Stream App? Are they completely gone from the guide, or visible but not able to click on them? If you can select the channel numbers, what error message is displayed when doing so?

10

0

Freetvuser

Visitor

•

6 Messages

@XfinityAlfonso I don’t get any error messages.

my local channels are simply not present in the guide. My local cbs, nbc, abc, and fox channels are no longer available in the app

Like

Reply

7 days ago

0

XfinityFrank

Official Employee

•

2.7K Messages

Thanks for confirming, @Freetvuser. Could you tell us what level of video service you subscribe to?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

7 days ago

0

Freetvuser

Visitor

•

6 Messages

Hello,

im not exactly sure. I am a diamond member internet subscriber and I had a representative tell me that the streaming app was a free add on with my service and I had been using ever since then.

it’s only until recently that my local channels have no longer been shown on the guide

Like

Reply

7 days ago

0

XfinityFrank

Official Employee

•

2.7K Messages

We appreciate you being a DIAMOND member, @Freetvuser! We do have a variety of free streaming channels for all customers, which may vary from area to area, and are listed here : https://www.xfinity.com/support/articles/free-streaming-channels, however the standard local CBS/ABC/NBC/FOX over-the-air channels are not included and require subscribing to an eligible video package. If you were receiving them previously, it was not intended. Being a DIAMOND member does not provide them either, however you do get Peacock Premium free as a member reward for being PLATINUM and higher.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

7 days ago

0

Freetvuser

Visitor

•

6 Messages

My question is:

the article you linked says

FOX 32 Chicago

is an available channel. Is that not one of the free included ones?

what kind of subscription is needed?

Like

Reply

7 days ago

0

U

user_7bcae7

Visitor

•

1 Message

4 hours ago

There are a couple of threads complaining of this issue. I am having it too. I wish Xfinity would take their Stream app seriously and put out a quality product.

0

Xfinity Stream App

Freetvuser

Unable to view local channels anymore, Chicago

XfinityAlfonso

Freetvuser

XfinityFrank

Freetvuser

XfinityFrank

Freetvuser

user_7bcae7

New to the Community?