Visitor
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9 Messages
Unable to restart or resume while watching a recording in the stream app
I start watching a recorded show and stop watching it. I go back to finish it and press watch. A window comes up for only a moment that says “Resume/Restart” and disappears quickly. I am unable to choose either options. This occurs with a recording that is complete as well as recordings that are still in process of being recorded. I restart the app but the problem remains. I am using the stream app on an iPad Pro. I don’t see the issue on my iphone.
Accepted Solution
Jonoco
Visitor
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9 Messages
3 years ago
Re-installing the app seems to have fixed the problem. Thanks.
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XfinityJeniece
Official Employee
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3.3K Messages
3 years ago
Hey there, @Jonoco, thanks for reaching out through Xfinity Forums! I can definitely see how the issue with your Xfinity Stream app would be frustrating when you are trying to resume a program! We are here to help! Have you tried uninstalling and re-installing the app to see if that helps?
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Jonoco
Visitor
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9 Messages
3 years ago
Thanks for your response. It doesn’t help.
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chershey
Visitor
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1 Message
3 years ago
In case it helps, I have the exact same issue on an iPad 11-in. Pro with everything up to date. It does NOT happen on my iPhone 11 Pro (also up to date), including when watching the exact same recordings the iPad couldn't resume.
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user_e2af23
Visitor
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1 Message
3 years ago
Having the same problem on my iPad Pro - uninstalling / reinstalling does not help
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