Visitor
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2 Messages
unable to activate Peacock
I recently moved and got new equipment. when I got to activate peacock, it says I do not have a subscription. I have the Peacock Premium subscription. it's just a big circle. I got peacock. it says goto Xifinity. also, on my account it does not show any streaming devices. I've reset the Xumo box and tried re-signing in. Please help
XfinityLinda
Official Employee
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2.2K Messages
10 days ago
Thank you for connecting with us here in our community, @cyb3rene. We'll gladly assist with your concerns. You'll need to unlink your Xfinity ID from the previous address with this article:
https://www.xfinity.com/support/articles/switching-between-multiple-accounts?linkId=119072615. This should associate your Primary Xfinity ID with your new address. Then you can attempt to activate Peacock with the Primary Xfinity ID.
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