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cyb3rene
1st Topic

Visitor

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2 Messages

Monday, September 22nd, 2025

unable to activate Peacock

I recently moved and got new equipment.  when I got to activate peacock, it says I do not have a subscription. I have the Peacock Premium subscription.  it's just a big circle. I got peacock. it says goto Xifinity. also, on my account it does not show any streaming devices.  I've reset the Xumo box and tried re-signing in.  Please help

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1 month ago

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XfinityLinda

Official Employee

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2.2K Messages

1 month ago

Thank you for connecting with us here in our community, @cyb3rene. We'll gladly assist with your concerns. You'll need to unlink your Xfinity ID from the previous address with this article: 

https://www.xfinity.com/support/articles/switching-between-multiple-accounts?linkId=119072615. This should associate your Primary Xfinity ID with your new address. Then you can attempt to activate Peacock with the Primary Xfinity ID.

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cyb3rene

Visitor

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2 Messages

thanks for the information. when I try to unlink that address it gives me and error

"Something unexpected happened" 

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1 month ago

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XfinityPeterH

Official Employee

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2.4K Messages

 

cyb3rene Let's pull up your account and take a closer look. Please send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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