Visitor
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3 Messages
TVGO channels not working, CBS, FOX, ABC-sometimes
when out of area, TVGO channels not working, CBS, FOX, ABC-sometimes i use the app on computer and firestick. sometimes it will work on computer and not on firestick. in addition, NBC, which should be working all the time, doesn't even appear in lineup. and when it does, I see 2 NBCs, one is normal, the other states: "subscription to this channel required."
very frustrating app.
XfinityPeterH
Official Employee
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2.3K Messages
24 days ago
Thanks for reaching out and sharing your experience. We understand how frustrating it can be when TVGO channels behave inconsistently across devices.
Here’s what we’ve found regarding your concerns:
TVGO Channel Availability
When you're outside your home network, access to certain channels like CBS, FOX, and ABC may be limited due to regional broadcast rights. This can vary depending on your location and the device you're using.
Device-Specific Behavior
It’s not uncommon for channels to work on one device (like a computer) but not another (like Firestick). This can be due to app version differences, device compatibility, or location-based restrictions.
NBC Channel Confusion
Seeing two NBC listings—one normal and one requiring a subscription—is expected in some cases. The second listing may refer to a premium or out-of-market version of NBC that isn’t included in your current package. If NBC is missing entirely from your lineup, we recommend refreshing your channel guide or checking your account settings to ensure it’s included.
Next Steps:
We appreciate your patience and are here to help resolve this for you.
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user_y5z8zs
Visitor
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1 Message
7 days ago
When I look on my phone my xfinity stream shows that it has TVGO and ABC and NBC, but when I’m on my home television, a Hisense “Fire TV” connected to the internet with my xfinity router right underneath it, none of these channels show up… any ideas?
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